Client Services Manager

Job Summary:

THE TEAM

Ticketmaster Music is a passionate team within Ticketmaster dedicated to supporting our clients (concert promoters, agents and artist managers) by building tools that empower artists to more efficiently manage their touring business while understanding and engaging more deeply with their fans. It’s hard work. We love it, and we have a rare opening for an exceptionally talented Client Services Manager to join our team.

THE JOB

The Client Services Manager will join the front-line support team focused on artist-direct platforms, focusing on to Ticketmaster Guest List clients initially, with future opportunities to work with our Fan Clubs team and Ticketmaster Request, a new fan-friendly way to buy and sell tickets. The role is both client and program-focused, requires excellent written and verbal communication skills, and a strong attention to detail. A professional image must be maintained as you will be representing Ticketstoday and Ticketmaster while interacting with our high-profile clients.

This role will work in a team that includes other Account Managers and Software Engineers based in Charlottesville and supporting remote team members across North America.

WHAT YOU WILL BE DOING

• Work as part of a client and product support team using multiple applications to build ticketing events for sale through our invitation-based ticketing system
• Data entry/information gathering from promoters, box offices and TM representatives for event setup
• Facilitate email communication to fans regarding event updates and changes
• Assist the settlement team with coordinating payments to reconcile events post-show
• Assist in testing new software and reporting bugs and other system issues to engineering team
• Ensure night of show distribution and/or settlement tasks are handled efficiently

WHAT YOU NEED TO KNOW

• 3-5 years experience in a technical account management org, entertainment or ticketing background is a plus
• Bachelor’s degree preferred
• Excellent written and verbal communication skills required
• Strong attention to detail required
• Strong organizational and time management skills required
• High energy, responding well to pressure, and working towards deadline skills required
• Excellent knowledge of Microsoft, Google and Atlassian products
• HTML, email marketing knowledge preferred

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (includin