Program Coordinator, Center for Public and Nonprofit Leadership - McCourt School of Public Policy

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

The McCourt School of Public Policy at Georgetown University is a diverse community of problem-solvers, committed to moving bold ideas to action. We are global citizens, conducting policy-relevant research, and building bridges between our work and the communities we serve. The Center for Public and Nonprofit Leadership helps advance the goals of the McCourt School of Public Policy by preparing leaders who can work for the public good across all sectors. The Center’s programs focus on experiential education, research, and public convenings.

The Program Coordinator is responsible for a portfolio of executive certificate programs, managing all aspects of the program implementation under the direction of the Center for Public and Nonprofit Leadership’s Associate Director. They ensure the on-time delivery of high-quality academic programs and troubleshoots all problems when programs are in session, minimizing the impact on students and faculty. The incumbent will have the opportunity to work with the Center's renowned faculty and meet top leaders in the nonprofit and philanthropic sector through our programs and issue forums. Reporting directly to CPNL’s Associate Director and interacting with internal and external partners, duties of the Program Coordinator include but are not limited to:

Project & Relationship Management

• Support the recruitment for executive certificate participants, including the development of marketing materials, website and social media posts, in-person events and advertising.

•  Communicate with current and future students about the application process, tuition payments, and other program logistics.

• Oversee communications with Program alumni.

Intern Supervision and Management

• Assist the Associate Director in hiring undergraduate interns who support the Center’s project management and communications.

• Supervise up to 2 interns and manages their performance, including handling low level conflict.

Program Delivery

• Work with the University Registrar and Student Accounts to register students for the programs and ensure tuition payments are made.

• Oversee event planning for the executive certificate programs including – room reservations catering, AV, program materials, and communicating logistics with faculty and students.

Requirements and Qualifications

• A Bachelor's degree (or comparable work experience) and 0-2 years of experience working in academic program management

• Strong attention to detail and organizational skills plus excellent verbal and written communication skills

• Commitment to student success as part of an equitable and diverse community

• Exceptional communication skills in customer services, problem-solving, and mediation

• Self-motivated; independent, organized, and proactive; highly responsive, flexible, and adaptable

• Technical aptitude and the ability to pick up new technology quickly

• Experience managing multiple projects with multiple constituents and excellent time management

• Understanding of appropriate and confidential communication, file management, and storage

• Experience with Google Apps, Microsoft Office, and Zoom applications

• Experience with WordPress, Constant Contact, and Canva preferred​

Work Mode Designation

This position has been designated as Hybrid. The Program Manager will be required to work in the office three times a week on the same days as the Center’s Associate Director. The Program Manager will also have to work onsite during executive certificate programs and other events.  Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.