Parts Manager

Description

Palo Alto, CA | Audi | Luxury European brand | Parts Manager | Fixed Ops | Wholesale | Silicon Valley | Bay Area | Veterans encouraged to apply | $80,000 - $120,000/yr

IS THIS YOU?

• You've run a parts department and own the full picture -- inventory, gross profit, fill rates, obsolescence, wholesale, and team development

• You manage by metrics, build process, and hold your team to a standard that reflects the brand above the bay door

• You're ready to lead a high-performing parts operation at one of Silicon Valley's premier European luxury dealerships

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Audi Palo Alto is a high-volume luxury store in the heart of Silicon Valley with a strong service operation, an active wholesale parts business, and a guest base that holds every touchpoint to a premium standard. The Parts Manager is the person who keeps that operation stocked, accurate, and profitable -- and who builds the team and the process to sustain it.

WHAT YOU'LL DO

• Lead all parts department operations -- managing inventory, staffing, vendor relationships, and daily workflow to support a high-performing service and wholesale operation

• Drive parts department profitability -- owning gross profit, fill rates, inventory turn, and obsolescence control

• Develop and manage the wholesale parts business -- building and maintaining relationships with independent repair shops, body shops, and fleet accounts across the Silicon Valley market

• Develop and hold accountable a parts team -- building capability, accuracy, and a culture of consistent execution at the counter and in the warehouse

• Monitor key performance metrics and implement corrective action proactively when results drift from target

• Manage Audi OEM parts programs, warranty parts processes, and manufacturer return procedures with full compliance

• Build and maintain strong vendor and OEM relationships -- ensuring parts availability and program participation are optimized

• Partner with service management to align parts supply with service demand -- minimizing delays and keeping technicians productive

• Maintain inventory accuracy through disciplined receiving, cycle counts, and bin organization standards

WHAT WE'RE LOOKING FOR

• 3+ years of parts manager experience in a franchised dealership -- Audi, European, or luxury brand experience strongly preferred

• Strong command of parts department financials -- fill rate, gross profit, inventory turn, and obsolescence management

• Wholesale parts experience a significant plus -- Silicon Valley's density of independent shops and body shops creates a genuine wholesale opportunity

• Deep familiarity with OEM parts systems -- ETKA or equivalent Audi/VW Group parts platform experience preferred

• Proven ability to develop and lead a parts team

• Process-oriented with strong attention to detail and inventory accuracy

• Comfortable with DMS platforms -- Reynolds & Reynolds or CDK experience preferred

• Clear communicator who works effectively with service managers, advisors, technicians, and wholesale accounts

• Valid driver's license with a clean driving record

WHAT WE OFFER

• $80,000 - $120,000/yr

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Career growth -- strong parts managers at Swickard grow into fixed ops director and multi-store leadership roles

• Employee vehicle purchase and service discounts

• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

WHY AUDI PALO ALTO

• A high-volume Audi store with a strong wholesale and retail parts business -- the counter here is active, the wholesale opportunity is real, and the parts manager's contribution is visible across the whole operation

• Silicon Valley's concentration of independent repair shops, body shops, and fleet operators creates meaningful wholesale growth potential for a parts leader who knows how to build accounts

• Audi is one of the most technically sophisticated luxury brands on the road -- parts knowledge here is specialized, valued, and builds real expertise over time

• A hospitality-first culture where the parts department is tre