Customer Development Director - Walmart & Sam's Club

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Customer Development Director provides Insights & Analytics support to our retail customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth. The Director will also assume a Leadership role, managing a small team of Customer Dev Managers, and by leading higher-level initiatives at the assigned account.

Primary Responsibilities

• Communicate regularly with retailers, supplier network and internal teams providing insights, analytics, and reporting
• Lead the spirits advisory team supporting Sam’s Club
• Manage data migrations for reporting systems and QA projects that bolster data integrity
• Lead strategy development, implementation and monitoring of category management capabilities to optimize channel business performance
• Deliver market ready category leadership plans to be used with our key retail partner and manage changes in market dynamics due to new supplier entrants to optimize the portfolio
• Develop strategies and processes that facilitate the communication of insights and information to retail partners in a timely and actionable manner
• Develop hands-on knowledge and experience with advanced analytic approaches and concepts within management disciplines and help facilitate data integration
• Stay informed of analytic best practices across the industry
• Assigns scorecard tracking of assigned category responsibility (including but not limited to: sales, profits, margins, market share)
• Lead category reviews by providing assortment and analytics that can help shape future category strategies
• Provide direct customer service to retailers
• Maintain relationships with cross-functional groups, corporate, retailer and planogram teams
• Perform other job-related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor’s Degree in business administration, marketing, market research, statistics plus seven years of 
experience; or an equivalent combination of education and experience
• Ten years Category Management experience within CPG sector
• Demonstrated high-level understanding of Customer Development / Category Management processes 
and practices
• Collaborate with external retail customers, key suppliers and internal teams to deliver insights and 
recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s 
(Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational

Preferred Qualifications
• Certification in Category Management preferred
• The ability to become the Single Point of Contact for customers, with an understanding of category 
strategies and overall business objectives, enabling on-going credible customer interaction 
• Assertive leadership/decisions making skills and high energy level, with an aptitude for understanding 
changing market dynamics and resolving complex problems
Trade Development Director Page 2 Effective: 08/01/2017
• Experience with category management pri