Mid Level Digital/Technical Product Manager-Personalization

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Digital/Technical Product Manager-Mid-Level you will perform the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with internal customers and partners to tackle complex and meaningful problems to optimize the customers’ (internal/external) experience with market offerings. Develop and drive implementation of multi-platform technology and digital solutions. Optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX and Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Independently employs Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Assists with translating Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.

• Shepherds Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant partners and SMEs (Business, UX, Technology, Ops, Marketing, etc.)

• Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.

• Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.

• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.

• Develops customer (i.e., business partners, members, collaborators) relationships to collaborate and understand current and future business needs.

• Prepares compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.

• Researches and identifies industry protocols and trends to increase effectiveness of Digital or Technology products.

• Maintains and applies a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing. 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.

• Demonstrated ability to effectively develop, present, influence, and communicate business decisions.

• Knowledge of Agile Methodology.

What sets you apart:

• Validated experience refining agile features for complex platforms

• Strong UX understanding leading to exceptional end to end digital experiences.

• Demonstrated ability to connect and influence cross-functional teams to achieve congruent outcomes. Experience driving alignment in matrixed organizations through communication and problem-solving.

• Proficient in business analytics tools (ie. Gridspace, Glassbox, Adobe Analytics) to convert data into actionable business improvements.