Pathway Retention Specialist - (School of CAED)

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Weekly Work Hours

40

Compensation Range

Staff Range N05 Salary

Salary Minimum

$53,000.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Position Summary

The Dallas College Pathway Retention Specialist is a program expert who provides proactive support to credit and non-credit students within School-aligned academic pathways to promote successful retention and completion. This role works with Success Coaches and Career and Transfer Specialists in a coordinated effort to remove barriers to student success and provide a seamless student experience with integrated, inescapable student support structures.

Core Competencies

• Student Service

• Case Management and Follow-Up

• Resource Navigation and Referral

• Communication and Interpersonal Skills

• Data Tracking and Organization

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.

• Detailed knowledge of all credit and pathway-aligned non-credit programs of study in assigned School and how these pathways lead to economic opportunity.

• Demonstrate detail-oriented precision in reviewing and mapping student academic, career, and transfer milestones.

• Demonstrate experience in coordinating and delivering presentations to staff, faculty and students and executing goal-oriented tasks.

• Ability to identify and address barriers to student pathway navigation.

• Strong time management, organization, problem-solving, and communication skills, with an emphasis on verbal and written skills that effectively communicate complex ideas with clarity and precision and attention to detail.

• Strong commitment to shared accountability and high-quality customer service and care.

• An ability to work effectively and collaboratively with stakeholders.

• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

• Experience effectively engaging and supporting students in a virtual environment.

• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.

Key Responsibilities

• Monitor term-to-term enrollment for students in assigned School and proactively contact success coaches and build academic plans for students who are off-path.

• Conduct academic advising on difficult-to-navigate pathways and/or programs of study with niche or low enrollment.

• Conduct School-driven cohort registration.

• Coordinate re-engagement efforts with students who are close to completion but have stopped out or delayed enrollment, assisting them with re-entry processes and course registrations that will lead to credential completion.

• Conduct pathway-specific communication plans, interventions and programming that promote persistence and completion.

• Meet institutional and departmental goals by executing and tracking assigned activities and evaluating outcomes.

• Prepare and present reports and leverage technology to track and monitor progress; keeps detailed records of assigned activities.

• Participate in required professional development to ensure current knowledge of internal and external resources and services.

• Leverage emerging technology to maintain systemic efficiencies in the delivery and tracking of communications, services, programming, and experiences.

• Support pathways training delivery.

• Support new student orientation, peak registration and commencement events and activities.

• Completes required Dallas College professional development training hours per academic year.

• Performs other duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Bachelor’s degree in Education, Student Affairs, Counseling, or field related to assigned School plus two (2) years of experience in student support services, academic advising, or enrollment services OR

• Associate’s degree plus ten (10) years of experience in student support services, academic advisi