Team Lead, Patient Care Center/Clerical Support - Hybrid

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

The Clerical Team Lead supports business/clerical work within the practice. Subject matter expert for all front-end operations. Collaborate with the Practice Manager and Assistant Practice Manager to ensure practice is run efficiently and effectively with business operations. Can assume responsibility, leadership and accountability for daily front-end clerical operations to include attending meetings and training for all front-end related work, revise physician schedules, prepare departmental statistics, and other clerical related duties as determined by the practice manager. Educates and supports employees with clerical and front-end process and workflows. Acts as SME for new process rollouts. Performs special work assignments as needed. Support Practice Manager, Director and other leadership team members as needed. Collaborate with cross-departmental/divisional teams to achieve goals. Takes initiative and implements new processes independently. Acts as a role model for the clerical team and subject matter expert in clerical areas.

Two years of college education or equivalent preferred. One year of Supervisory experience preferred.

3 years of customer service required.

3 years of healthcare/medical office experience required.

HS Diploma required.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. 

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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Job Summary

The Clerical Team Lead supports business/clerical work within the practice. Subject matter expert for all front-end operations. Collaborate with the Practice Manager and Assistant Practice Manager to ensure practice is run efficiently and effectively with business operations. Can assume responsibility, leadership and accountability for daily front-end clerical operations to include attending meetings and training for all front-end related work, revise physician schedules, prepare departmental statistics, and other clerical related duties as determined by the practice manager. Educates and supports employees with clerical and front-end process and workflows. Acts as SME for new process rollouts. Performs special work assignments as needed. Support Practice Manager, Director and other leadership team members as needed. Collaborate with cross-departmental/divisional teams to achieve goals. Takes initiative and implements new processes independently. Acts as a role model for the clerical team and subject matter expert in clerical areas.

Two years of college education or equivalent preferred. One year of Supervisory experience preferred.

Qualifications:

HS - High School Grad or Equivalent (Required)

Customer Service, Medical Office

Skills

Communication, Leadership, Microsoft Excel, Microsoft Word, Service Orientation, Time Management

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.