Service Team Lead

Description

WHY HOMESTATE//

• Restaurants are fun (it’s like throwing a party everyday)!
• With base rate plus tip share, it’s reasonable to expect to earn $24-$28 per hour.
• Refer a friend, get $500*
• Free tacos – even on your days off.
• Retirement savings option.
• Stick around for a while – we have retention incentives.
• Affordable health, dental & vision benefits*
• 100% company paid life insurance*
• We create an environment where everyone with respect and dignity.
• We value honest, intentional and transparent communication.
• We listen, learn and lead with compassion.
• We encourage you to be yourself.
• Advancement opportunities available.
• Community engagement – HS plays a positive role in community.
• Slip resistant shoe program.
• Check out our Instagram!

PRIMARY QUALIFICATION//

You gotta be kind!

WHAT'S IT LIKE WORKING AT HOMESTATE//

• Work with other kind people
• Make other people happy
• Enjoy free tacos
• Relish in the flexibility that the hospitality industry provides…we encourage you to pursue your passion, with us or otherwise.

WHO ARE WE//

In 2013, native Texan Briana Valdez opened HomeState, an ode to Texas cuisine in Los Angeles with the mission of evoking community and creating a home for everyone, no matter where they are from. HomeState represents the integrity, history, and culture of Briana’s roots.

HomeState aims to create a dining experience that goes beyond the food. The way our guests feel at HomeState is the true mission of our efforts. HomeState exists for everyone. The price point, casual vibe and portability of the food allows the restaurant to flex to the needs of many. HomeState is a recipient of the KCRW “Best Tortilla in Southern California” award.

No matter where you’re from, HomeState is your home away from home. A space where every person feels welcomed and valued. We serve hospitality first and tacos second. And we’re hiring kind people!

THE FINE PRINT//

We know there’s more to an individual than can be expressed on a resumé. See below for a sneak-peak at some of the responsibilities you’d hold as a service team member.

Base rate is currently projected to be $19 per hour,

with tip share it is reasonable to expect to earn $24-$28 per hour.

CORE SKILLS & RESPONSIBILITIES

• Mastery of all core competencies for Service Team Member role.
• Resourcefulness: Secure and deploy resources (such as people, time, equipment, materials, and support) effectively and efficiently. Adapt quickly to changing resource requirements. Bring ideas for areas of improvement to management.
• Influential: Inspire team members to gain their support and commitment. Empower and lead by example. Team Leads are charged with maintaining the standards and elevating whenever possible using compelling arguments to find common ground that satisfy the needs of many with maintaining collaborative approach.   
• Situationally Adaptable: Adapting in real time to match the shifting demands of different situations. Change training or communication delivery for different types of learners. Observes situational and group dynamics to select best approach for a successful shift.
• Instill Trust: Gain the confidence and trust of others through honesty, integrity, transparency and authenticity. Honors commitments & practices professional discretion.
• Follow all HomeState standards, sanitation guidelines, policies or procedures to ensure that you are serving guests the highest quality, delivering caring hospitality, and that you are embodying the HomeState mission and core values.
• Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.
• Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
• Take pride in your work each day to make things a little better than they were yesterday.
• Serve as an ambassador, both internally and externally in the community.

Lead on Duty

• Team Leads are responsible for leading and training in collaboration with management. 
• Team Leads are responsible to maintain standards and ensure a safe, healthy working environment.
• Team Leads are often responsible for assisting ordering and receiving products.
• Team Leads are often responsible for opening or closing the shift which includes monitoring attendance, breaks, cash management, shift reports, was