Parts Fulfillment Coordinator - Day Shift

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. Meticulous. A technical enthusiast. A closer. A futurist.

As our Parts Fulfillment Coordinator, you’ll be challenged and rewarded. Impact our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and know you will be too.

Do we have your attention? Keep reading. 

Modern Packaging, a ProMach division, is currently seeking a Parts Fulfillment Coordinator to join our Operations team.

Does this work interest you?

• Provide in-depth aftermarket parts sales support with a goal to exceed company aftermarket part sales orders and revenue targets.
• Understand our customers' business requirements.
• Serve as focal point for customer inquiries regarding replacement parts for their equipment.
• Research information necessary to provide customer with correct part and price information.
• Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary.
• Provide customers with post-sales follow up if there are delays or any other concerns
• Effectively promote aftermarket machine parts/kits/upgrades by analyzing customer’s existing machinery and potential needs
• Increase parts sales volume through direct-sales efforts and managing various aspects of the sales cycle.
• Build relationships and build customer confidence through positive customer contact.
• Liaise between part sales and engineering to develop solutions for customer needs and specification.
• Coordinate with corporate marketing dept as necessary to develop effective Aftermarket parts and service marketing materials.
• Coordinate and communicate with respective international brokers for shipments to ensure orders reach their destination.
• Drive AM orders to respective owners for assembly and manufacture, following as needed to provide customers accurate deliveries
• Other aftermarket responsibilities as requested by management.
• Document and build reference material for AM group regarding process and knowledge base.
• Create and manage customer feedback systems including surveys to gave insight for pro-active sales.
• Develop and promote relations across departments for congruity of work flow.

Shift Details: 

• Day Shift Hours: 7am to 5:30pm M-F and 7am to 12pm on Saturdays
• Overtime as required 

What’s in it for you?  

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. 

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! 

If this sounds like you, we want to connect!

• Bachelor’s degree preferred or Two-year technical degree with equivalent experience.
• Two years of industrial machinery parts sales experience in manufacturing environment preferred
• Ability to read and understand mechanical drawings and mechanical and electrical bill of materials as well as ability to grasp basic technical aspects of machinery
• Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment
• Excellent verbal and written communications skills
• Experience with Syteline or other ERP system beneficial
• Experience with Salesforce beneficial
• Analytical and problem-solving ability
• Able to work effectively to meet deadlines and multi-tasking abilities
• Strong Windows based knowledge – Microsoft products (Word, Excel, PowerPoint), & overall strong computer skills
• Strong planning & organization skills. Must be well organized, prepared and detail oriented

Pro Mach, Inc.