Business Operations Manager

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).

We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

 

 

 

 

As a Business Operations Manager, you will play a pivotal role in shaping the strategic direction and growth of our company. This role reports to the VP of Business Operations and comes with the exciting responsibility of advancing critical strategic initiatives. Business Operations serves as the swiss-army knife of the organization - you’ll work on a diverse set of projects and no two weeks will be the same. You will collaborate extensively with leaders from various departments, including Product, Engineering, GTM, People, and Finance. This role offers unique visibility into a hyper-growth startup, providing the opportunity to shape its trajectory and make a substantial impact.

What You’ll Do:

Strategic Planning & Execution

• Spearhead goal setting and closely monitor progress, promptly identifying and addressing deviations from goals in collaboration with leadership.
• Contribute to strategic planning by defining OKRs (Objectives and Key Results).

High Quality Decision Making & Leadership Alignment

• Ensure that every employee at Fingerprint has access to the right information at the right time, supporting better decisions and clarity among leadership. 
• Experiment, analyze, and develop recommendations that enable better business decisions.
• Facilitate the operational rhythm for Fingerprint’s Executive Leadership Team (ELT), Senior Leadership Team (SLT), encompassing agenda setting for ELT and SLT business reviews, action item tracking, and driving accountability.

Process Improvements & Efficient Operations

• Partner with leaders throughout the organization to ensure widespread adoption of the company-wide operating system, fostering continuous improvements as we evolve and learn. 
• Create processes that streamline knowledge sharing and best remote work practices throughout the organization.
• Become a Notion expert and help improve it as our Single Source of Truth (SSOT).
• Roll up your sleeves and help wherever there is a critical need in the organization.

What We’re Looking For:

 

• 3-6 years of experience with a combination of management consulting, technology investment banking, venture capital, and/or startup operations.
• Located in the US or Canada.
• Exceptional attention to detail, marked by organizational prowess, proactiveness, and a commitment to rigor in your work.
• Strong stakeholder management skills, including effective written and verbal communication with senior leadership.
• Analytical thinking with a track record of utilizing data to inform business decisions.
• Quick learner who embraces the ambiguity of a startup and has a proactive approach to problem-solving.
• Preference for candidates with experience in high-growth tech companies and an understanding of SaaS business models.

 

For US-based employees, the cash compensation range for this role is $109,000 - $125,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage gr