Customer Service Representative I - Seasonal

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth!

Job Description

The Customer Service Representative I reports to the Customer Service and Support Manager and plays a key role in supporting both external and internal customers. This role involves assisting customers with locating products, providing order status updates, and answering purchase-related questions. Work is primarily conducted via phone calls and live chats.

The job will require varied shifts. We are open 7 days a week, and hours may fall anywhere between 7am and 10pm. Typical work weeks will include closing shifts and weekend shifts.  

Responsibilities

- Answer customer calls and chats promptly and professionally
- Serve as the first point of contact for Rally House, representing the company with politeness and professionalism in every interaction
- Research and resolve order and shipping issues
- Process order or line-item cancellations at customer request
- Assist customers with completing purchases as needed
- Provide best-in-class service to ensure a positive customer experience

Skills and Knowledge

Ability to provide outstanding customer service via phone and chat, Excellent verbal and written communication skills, Knowledge of Rally House store operations, with prior in-store experience preferred, Takes initiative and delivers results with a high degree of accuracy and attention to detail, Understanding of order processes, including ISPU (In-Store Pickup) and DS (Direct Ship) orders

Qualifications

Able to work weekdays, Saturdays, Sundays, and potentially evenings as needed; proven customer service experience; 1+ year of experience in a Rally House store, retail environment, or call center preferred; 1+ year of experience using customer service software, databases, or related tools.

Physical Requirements - Required to stand or sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Occasionally required to stoop, kneel, bend, crouch and lift as much as 10 pounds to configure computer equipment.

$18.00 - $20.00

Hourly