Sales Associate - Harrah's Essentials - Full Time (Harrah's LV)

 JOB SUMMARY 

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds, and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic, and reliable. MUST BE 21 YEARS OF AGE OR OLDER. 

 

EDUCATION 

High School Diploma required.  College degree preferred.  Any combination of education, training or experience that provides the required knowledge, skills, and abilities. 

 

LICENSES/CERTIFICATES 

Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable. 

 

Essential Functions / Duties 

Appearance 

Ensure uniform standards are adhered to.  Always wear a uniform that is clean and neatly pressed.  Blouses and shirts should be buttoned to the top and name tag should be worn at all times. 

 

Customer Service:  both internal and external customers 

Maintain customer service levels in accordance with Family Style Service standards  

Acknowledge and greet guests with a smile 

Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest 

Be courteous and create a warm, friendly atmosphere for the guest 

Be knowledgeable of the hotel property and the amenities it has to offer 

Assist guest in finding the product requested even if it means calling other stores 

Teamwork 

Communicate all daily activities to the next shift on duty 

Partner with fellow Team Members to create a strong team   

Communicate daily activities to the Supervisor on Duty   

Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule 

Sales techniques 

Promote the selling of merchandise and be able to up sell merchandise 

Develop an exceptional understanding of the product assortment in all the retail stores to help facilitate the customer decision making process 

Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers  

Register Operations 

Be knowledgeable on register operations  

Manage all payment transactions for customer purchases 

Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.) 

Comply with all cash management policies and procedures 

Report cash register malfunctions to the Supervisor on Duty 

Ensure money is not left unattended at any time 

Stock Management 

Receive, unpack, fold, and put away the daily deliveries of merchandise  

High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations 

Complete stock counts as requested 

Receive the shipments in a timely manner 

Merchandise in accordance with the planograms and notify supervisor of any discrepancies 

List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty 

Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests   

Ensure there is an even balance of sizing within the soft line assortment 

Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter 

Merchandising 

Work with supervisors to display inventory according to planograms 

Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook 

Ensure fol