Setup Project Manager

Building at Check

At Check, we make paying people simple. In doing that, we’re not just building our own business— we’re building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we’re redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.

Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses.

Our Team

Payroll is broken. Come fix it alongside a team that’s as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.

Join us if you’re ready to roll up your sleeves and redefine payroll. Let’s simplify the complex, make a real impact, and create a better future for businesses of every size.

The Setup Ops team is responsible for getting new customers to their first payroll run with Check’s partner businesses. This is one of our most critical jobs to accelerate partner growth, and we take our work seriously. We strive to bring attention to detail, professionalism, and excellent customer service to every interaction. At Check, we always find opportunities to improve and innovate; our team pushes forward this innovation by bringing ingenuity to our daily work and high levels of adaptability to incorporate changes. You will excel in this role as a fearless self-starter and payroll nerd! 

For this role, we are seeking a setup project manager with payroll implementation expertise, an entrepreneurial mindset, and a high degree of ownership. 

In this role, you will:

• Manage multiple setup projects (i.e. payroll implementations) simultaneously, across a variety of partner businesses and previous payroll systems.
• Be responsible for the timely and accurate delivery of projects, holding a high quality bar for yourself and your team.
• Collaborate with your team and cross-functionally to create and improve processes, process documentation, and tooling.
• Provide customer service via tickets, email, and phone/video directly to both partners building payroll businesses on Check and to companies in the process of joining those partner platforms.
• Drive operational efficiency, meeting SLAs to ensure seamless company onboarding.
• Provide direct assistance to outsourcing teams and customers dealing with complex payroll scenarios identified during the setup process.
• Cultivate strong relationships with outsourcing partners, overseeing setup projects to accurate, successful completion.

Many backgrounds could fit this role, but ideal candidates will have some or all of the following:

• 3+ years of payroll implementation/account management experience with a particular focus on enterprise-level account management
• Proficiency in Excel
• Comfortable with learning new technologies
• Skillset in creative problem-solving and data interpretation through the application of payroll knowledge and mathematical concepts
• Experienced project manager, capable of managing multiple complex projects to timely completion
• Strong focus on partners and customers, with excellent communication skills in both verbal and written formats.
• Comfortable in highly cross-functional and geographically distributed environments, with a track record of collaborative work with Partner Success and R&D teams.
• A friendly and helpful attitude in all interactions with teammates and customers
• Experience working with outsourced teams
• Willingness and ability to attend our annual 3-day company offsite in the spring

Travel and Office Policy

The Check team is distributed across the US and we have offices in New York City and San Francisco. While we welcome remote work, we believe time together in person is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! We expect all employees to be willing to attend our annual 3-day company offsite in the spring.  

For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc. 

What we offer: 

For full-time employees, Check offers company-sponsored medical, dent