Provider Relations Representative, Full-time (Durham and Granville County)

Job Summary

This full-time professional position will develop and implement results oriented, innovative education, customer service, account management, and marketing strategies within the provider community (physician practices, hospitals and long-term care communities.) to promote timely, appropriate patient referrals and excellence in end of life care. The schedule for this position is Monday-Friday 8:30am-5:00pm; occasional evenings and weekends; holidays as needed.

Responsibilities what you do

• Increase referrals, length of stay and daily census by promoting TL’s Hospice and Palliative Care.

• Develop and maintain an account list of appropriate professional referral sources in assigned territory

• Visit accounts based on potential to refer
• Provide information and resources to increase referral source knowledge and understanding of TL services and benefits to patients at end of life
• Facilitate the referral process
• Offer and coordinate educational in-services as requested by referral sources
• Offer to provide information visits for patients and families interested in agency services
• Follow-up on referrals/admissions within 24-48 business hours with referral source
• Be knowledgeable of patients status when visiting referral source
• Acknowledge and thank referral sources in person, phone, e-mail or mail for all referrals
• Provide back-up and assistance to team members when requested
• Be available to assist with health fairs and trade shows as needed
• Acknowledge and report all complaints/concerns by referral source
• Act as an integral part of the pt care team by working closely with TL clinical staff to ensure productive/positive relationships with referral partners
• Work with clinical team to resolve any complaints/concerns in a timely manner and report back to referral source resolution.
• Work to build relationships with and referrals from hospital partners
• Document activity in CRM system
• Perform other duties as assigned by supervisor

 

Expectations how you do it

• Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.
• Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.
• Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.
• Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.
• Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment

 

Requirements what you need

• Bachelor’s degree preferred.
• Experience in hospice, hospital, skilled nursing facilities, home health or senior care services
• Marketing and/or sales experience
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Self directed
• Team player
• Computer literate
• May be required to lift up to 30 pounds
• Some weekend and evening hours
• Willing to drive personal car to appointments (mileage reimbursed).