EHR and Clinical Trainer

Job Type Full-time Description

  

EHR and Clinical TrainerAffiliate Wide 

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

In support of PPCWNY’s mission, the Electronic Health Record (EHR) and Clinical Trainer effectively coordinates and implements PPCWNY training programs for clinical support staff to meet the goals and needs of Health Services. Provides and promotes excellent, efficient service to all clients and patients by training all levels of clinical staff in accurate and efficient Electronic Health Record (EHR) usage and evidence-based clinical skills to maintain a high functioning, healthy organization. Ensure all clinical preceptors maintain clinical and EHR competencies to support new staff.

Essential Functions

• In collaboration with the Health Services and Compliance, Quality and Risk Management (CQRM) departments and under the direction of the DHSII, organizes, coordinates and provides training to all clinic staff including didactic training, onsite training support and evaluation of knowledge and skills through precepting
• Provides Epic super user and end user training to affiliate staff during Epic implementation and provides continued support to new staff after go-live
• Regularly spends time at all clinical sites to precept support staff and to provide skills observations; works to ensure that policies & procedures relevant to health center staff have been understood, implemented and optimized; identifies and follows up on inconsistencies with medical protocol
• Continually evaluates and improves new clinical staff training program 
• Acquires and maintains an intimate knowledge of clinical operations, CQRM issues in the health centers, Planned Parenthood Medical Standards & Guidelines (MS&Gs), PPCWNY’s EHR/PM system and other PPCWNY operational policies; stays current on changes in clinic protocol and updates staff as needed
• Works with individual managers and employees to identify learning requirements and deficits; designs individual training plans and provides coaching to improve performance
• Maintains knowledge of upgrades and enhancements to the EHR system and proactively assists with updating staff as needed; communicates changes in EHR, best practices, and tips and tricks to clinical staff
• Works with subject matter experts to add affiliate-specific information to the Planned Parenthood foundation training materials provided by BetterHealth
• Delivers standardized, instructor-led, scripted training curriculum to affiliate Epic super users and end users during go-live and after implementation 
• Administers EHR proficiency assessments
• Credentials new EHR and Clinical Trainers, as needed
• Prepares relevant training materials and produces high quality visual and print materials (manuals and teaching aids) for training, under the supervision of the DHSII
• Ensures all health services training sessions are up to date and maintained
• Acts as liaison between front line clinical staff and other parties, including Clinical Leadership Team and Revenue Cycle department, as needed to promote clinical quality, productivity and efficiency
• Participates in various workgroups and meetings as needed, including Clinical EHR workgroups, all BetterHealth training sessions and meetings, as required
• Assists in developing and presenting information and material to clinical staff during monthly support staff and clinician meetings 
• Responds to Epic related usage issues and communicates them to IT, as needed

Other Accountability Activities

• May work as a health center Patient Care Assistant (PCA) to precept new staff and to cover staff shortages in abortion services and family planning, across the affiliate, as needed
• Attends as needed: Health Center Manager and health center site meetings
• Travels to health centers throughout Central and Western New York
• Works flexible hours, including some evenings and Saturdays as needed to provide better customer service
• Performs other duties as assigned

Requirements

  

QualificationsApplicants must possess the following qualifications (or equivalent combination of education and experience):

Education

• GED/High School Diploma required; associate's degree in medical assisting preferred

Experience

• At least 1 year of experience in healthcare training, precepting new staff or equivalent relevant experience, experience in customer service desirable

• 3 years of experience providing direct pat