Licensed Care Navigator

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary

Bamboo Health is building a team of compassionate clinicians committed to improving care access for those who need it most. We are seeking a highly motivated part-time contract Behavioral Health Licensed Care Manager to help change the way people access behavioral health care.

As a Behavioral Health Licensed Care Manager, you will play a critical role in integrating behavioral health into physical health during care transitions by engaging, assessing, and building trust with individuals with moderate to severe mental health and substance use disorder conditions, and navigating them to the necessary behavioral health, primary care, and social services.

This role is part of a special new AI-enabled transitional care management service, where you will also be instrumental in supporting technology-driven navigation tools. We are looking for someone who can not only deliver compassionate care but also provide feedback on workflows, tool capabilities, and issues to help us continuously improve this innovative program.

What You’ll Do

• Perform timely outreach to individuals recently discharged from acute or post-acute settings using an omnichannel virtual approach (phone, text, email).
• Conduct comprehensive non-face-to-face intake assessments, including medical, behavioral health, and social needs screenings.
• Collaborate with patients to set care goals and identify barriers to follow-up care, including medication adherence, access to transportation, and social service needs.
• Schedule and confirm follow-up appointments with primary care providers (PCPs), specialists, and behavioral health providers to ensure continuity of care.
• Provide pre-appointment support and education to prepare patients for upcoming visits and reduce no-shows.
• Complete post-appointment follow-up to reinforce care plans, ensure next steps are clear, and address any emerging needs.
• Escalate care concerns and collaborate with the broader clinical team through structured case reviews.
• Use relationship-based engagement strategies to build trust with individuals, many of whom may have complex medical and behavioral health needs or distrust of the healthcare system.
• Provide clinical supervision for other care team members, as appropriate.
• Support the continuous improvement of workflows by providing feedback on AI-enabled tools and processes, helping optimize efficiency and patient outcomes.
• Monitor and document TCM navigation activities across the funnel, reporting on engagement milestones, delays, and blockers to ensure accountability and program success.
• Meet engagement metrics while maintaining a mission-driven focus on improving the wellbeing of underserved communities.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

What You Need

• Registered Nurse (RN) license or Clinical Social Work compact license.
• 3+ years of experience working for a health plan or at-risk provider
• 2+ years of care coordination or case management experience, patient outreach engagement experience (contact center or similar), and experience working in a metric- or quota-driven environment.
• Access to The ability to travel periodically for work.
• a quiet, HIPAA-compliant, internet-connected space to perform duties.
• Experience supporting individuals with complex needs (mental health, substance use, chronic conditions, homelessness).
• Strong interpersonal, written, and active listening skills.
• Demonstrated empathy and ability to perceive and respond to subtle cues in conversation.
• Comfort with technology, CRM databases, and omnichannel communication tools.
• Demonstrated ability to be tech-savvy and adaptable; proficient in navigating multiple virt