Senior Principal Outbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

NowX, ServiceNow's future product incubation team, is our organic growth engine. The team is responsible for identifying strategic new market opportunities, designing, and prototyping new product solutions closely with customer design partners and internal business unit stakeholders, and eventually bringing the product to the market. NowX operates lean and fast, with the goal of bringing two new products to market per year.

Outbound Product Managers enable Go-To-Market (GTM) teams on product innovation and evangelize the product with customers and partners. Yes! You are responsible for making the whole ecosystem works like a well-oiled machine so our customers and partners can understand, adopt, and get value of our products.

Process Mining is an exciting and fast-growing space. Analysts say it is growing at an amazing double-digit CAGR of 33% into a multi-billion-dollar market. Considering that ServiceNow is the undisputed next generation digital workflow platform that customers use worldwide to optimize their internal and external engagement experiences, no doubt Process Mining is the best companion to make sure these processes run efficiently and performantly. That is really our ServiceNow Process Mining mission, make sure we help companies quickly identify inefficiencies across all their digitized business processes (in ServiceNow’s platform and outside too), so their business process execution offers the best experience possible. And we want to revolutionize the space by offering ways for business owners to find business process inefficiencies using cutting edge technology such as Gen-AI and Machine Learning, and at the same time offer an easy and intuitive to use product experience.

Role:

Outbound Product Managers (PMs) are considered the product experts. As such, you will serve as the bridge between the inbound PM and the product marketing team (among others) to ensure the product gets to our customers.  A few key responsibilities of Outbound PMs include:   

• Enable our go to market partners (i.e.: marketing, sales, consulting, support, and others).
• Define pricing & packaging (in collaboration with our pricing team).
• Provide and create best practice content and guidance.
• Package and deliver in-depth competitive analysis for go to market partners.
• Drive customer usage and adoption programs.
• Support sales cycles as an expert of the product (i.e: demos, Q&A, and others)

What you get to do in this role:   

• Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.
• Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.
• Build familiarity with scrum process and willingness to contribute to team deliverables.
• Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue.
• Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements.