Senior Associate, Product Manager-Payment Platforms

Senior Associate, Product Manager-Payment Platforms

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

We are looking for a passionate product manager who is excited by the idea of being part of every financial transaction within our customers' lives. As part of Retail Banking, our Payment Platform teams create platforms and products that enable popular experiences like "Add Cash in Store", "Send a Zelle" or "Edit your Transfer" to name a few. Having scaled over the past two years, established a brand, and created a vision for our platforms that support Capital One's financial transactions - we are ready to embark on our next growth phase with the advent of rapidly accelerating needs happening across Retail Bank.

As a member of this team, you will lead two key capabilities within our ecosystem: orchestration and eligibility. You will lead onboarding efforts of client teams wanting to leverage these services, and work with peers on cross-functional projects that span multiple lines of business. You will be responsible for the backlog, refinement, prioritization, roadmaps and execution/production rollout of the team's work. You will work closely with other product managers to align and coordinate work that has shared dependencies, and should be deeply curious in learning and understanding our team's technical stack and architecture.

On any given day in the Bank you’ll be:

• Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions

• Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions

• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better

• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

• Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease

• Succeeding strategically. Solving the right problem and holding on the wrong one.

Here is what you will bring to the table:

• Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

• Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions.

• Passionate. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.

• Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

• Wrangler. You’ve gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.

• Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.

Here is what we will bring to the table:

• Competitive salary and equity (including a robust 401(k) plan)

• Excellent medical and dental insurance (and other health benefits)

• Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]

• Top class engineering teams that you will lead and build product alongside

• Continuous learning budget

• Highly supportive and “bought in” leadership environment<