Mgr,Digital Product (IC)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

• We are looking for a dynamic, passionate, and experienced Senior Product Manager to join the Signify Health team to help realize the product vision to help move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation. They will collaborate with cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates to ensure the long-term growth and success of Signify’s products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

• Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

• You will be responsible for the clinical workflow used by 10,000 providers nationwide, with a specific focus on Health Equity, Behavioral Health and the resulting member experience of the clinical encounters.

This role will report to our Ld. Director, Program Integrity and Optimization within the product organization.

What will you do?

• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach when needed specifically related to the clinical workflow used by the Signify Provider Network

• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.

• Identify and translate business objectives and user feedback into requirements and lead team through execution focused on Medicaid, virtual visits and member experience

• Develop a clear vision and short term and long term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization

• Interact with users to understand their workflows, lead user research sessions to gather feedback and aggregate the output into user problems

• Deliver incremental user value by having a cross-functional view of the problem and driving difficult tradeoff decisions.

• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery at all levels in the organization. 

• Understand the healthcare industry, key trends, and current news and movement in the market.

Required Qualifications

• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions. 

• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.

• Skills to build a case around data and use it to explain the degree of a problem and to make strategic product decisions. When such data isn’t available, you lead the charge on gathering it.

• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines

• Ability to articulate the organizational or market value delivered in your last few releases to all levels of the company from R&D peers to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.

• You are passionate about transforming the US healthcare syst