Senior Director, Business Systems

About Captiv8:

Captiv8 is the ultimate influencer marketing platform, empowering brands across the globe to authentically connect with audiences and tell their unique story.

Our AI-driven platform simplifies influencer marketing, allowing brands to gain a deeper understanding of their audience, discover talented creators, optimize content, benchmark against competitors, and expand their customer base across various social media platforms. Captiv8 provides first-party data to enhance all aspects of influencer campaigns. In addition to the platform, Captiv8 offers Strategic Services where our in-house brand strategy and creative experts are on call to craft campaign success.

We're recognized as the industry leader, ranking #1 in customer satisfaction and earning the trust of industry peers. With a 5-star rating from Influencer Marketing Hub and a leadership endorsement from Forrester, we've set the standard in the influencer marketing landscape. Our pioneering API-integrated data connections with TikTok, Facebook, Instagram, Snapchat, and YouTube have provided greater transparency across the brand marketing industry.

Captiv8 is the driving force behind influencer marketing excellence. Join us and become a part of this exciting journey!

Your Mission:

In this role, you will be responsible for building and optimizing our business systems to support various departments and drive efficiency across the organization. You will collaborate with internal and external stakeholders, manage system integrations, and ensure data integrity.

What You'll Do:

• Build and leverage internal and external partnerships across GTM, G&A and R&D organizations
• Maintain the Business Systems roadmap, its execution, and all process improvement initiatives
• Understand company strategy and ensure that internal systems align with long-term business goals
• Understand strengths and weaknesses in system architecture, anticipating vulnerabilities, and developing contingency plans
• Backlog grooming and sprint planning for business systems; balancing roadmap, break-fix, and end-user support
• Semi-annual goal and roadmap planning for systems initiatives
• Standardize, customize, and optimize business systems in all areas of the company to drive effectiveness and efficiency, including Salesforce, Hubspot, Zendesk, Syncari, Salesloft
• Drive instrumentation and optimization of processes across all departments and business owners
• Ensure data accuracy by developing standardized structures and practices for dissemination and communication with appropriate departments
• Comfortable breaking down complex systems to technical and non-technical staff members
• Be a player-coach with dedicated time to working on key systems initiatives directly
• Work with internal stakeholders across departments: Sales, Customer Success, Customer Support, Marketing, Finance, IT, and Executive Leadership

Qualifications You'll Bring:

• Degree in Information Technology or related field (or equivalent experience)
• 8 + years of experience in Business Systems, IT, or similar function in a technical role
• 5+ years of experience owning Business Systems
• Integration Experience: experience maintaining and building integrations (Mulesoft, Snaplogic, Dell Boomi, Syncari, Workato, etc)
• Experience developing and leading systems evaluation processes
• Expert-level knowledge of enterprise SaaS applications and integrations
• Experience working in organizations with employee counts ranging from 200 to 1000
• Success in managing GTM teams ranging from 50 to 500 employees
• Experience working effectively in lean Rev Ops teams, collaborating across Finance and IT functions
• Passion for user experience and data integrity
• Aptitude for developing teams; influencing and galvanizing others to follow you toward a solution
• Strong interpersonal written and oral communication skills

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