Director, Patient Services Reporting & Analytics

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!  

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.   

Job Description

THE POSITION:

Director, Reporting and Analytics, will be a key member of Patient Services – Reporting and Analytics leadership team, as part of Eversana’s Patient Services organization. They will be an integral part in shaping the cutting-edge of Patient Services analytics offerings to BioPharma industry. Their goal is to lead the enhancement of existing patient services reporting and analytics solutions; as well as to contribute to generating new lines of business through custom data deliverables, consulting practices and new analytics product development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• They will be accountable for creating Reporting, Analytic and Insights solutions for Eversana’s Patient Services clients on performance and value on established SLAs and KPIs.
• They will be responsible in leading a team of Analysts (both onsite and offshore) to generate these actionable artifacts & solutions. Will also be responsible for data deep-dives to RCA identify and help resolve access, affordability, and adherence challenges across patient access journey.
• They will support clients and business partners via operational excellence, strategic thought, effective decision making and organized project prioritization and delivery. They will provide a clear, strategic vision and a plan for bringing actionable, innovative analytic solutions.
• Employee will be a thought partner and consult in a matrix-environment with Patient Services leaders across Client Services, Operations, Product, Innovation, Data and IT to drive timely, accurate and comprehensive resolution and outcomes.
• All other duties as assigned 

Qualifications

PEOPLE LEADER 

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• They will ensure effective project and program management principles in action by setting clear direction, creating effective plans, and ensuring clear measurable outcomes are created and communicated to team members.
• They will ensure all work is accomplished effectively by managing employee performance, work processes and other resources.
• They will work with PS-Analytics leadership in developing a pipeline of excellent talent to fill future business needs. Including but not limited to interviewing, selecting and supervising the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Other Talent management duties such as – determination of job objectives, work methods and performance standards; review of performance relative to departmental objectives discussion appraisal with each employee and performance; authorization and communication of compensation increases, promotions, transfers, discipline and discharge and administration of all other personnel actions.

EXPECTATIONS OF THE JOB:

• Travel (% or number of days) : Expected 20% 
• Hours (Hours per week, days of the week): 40