Account Manager

<p><strong><span style="color: rgb(0, 0, 0);">About the Role:</span></strong></p> <p>Fuse is looking for an experienced Account Manager who thrives within a fast-paced agency environment.</p> <p>Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high-profile client. You and your team will be responsible for the set up, testing, roll out and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management. The main day-to-day responsibilities will include, but not limited to:</p> <p><strong>Ticketing & Systems</strong></p> <ul> <li>Guest Management Systems: Support the implementation of the online guest management systems. Ensure they are user-friendly, efficient, and aligned with the branding guidelines of the sponsor.</li> <li>Systems training & support: provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress as well as training and supporting client Ticket Managers</li> <li>Ticket ordering: Ordering of tickets via UEFA platforms in line with client's requirements for each match day ensuring all deadlines are met.</li> <li>Ticket Allocation: Allocation of tickets for match days, ensuring that all stakeholders and guests receive their tickets promptly and accurately.</li> </ul> <p><strong>Account & Client Management </strong></p> <ul> <li>Team player: Be a reliable and knowledgeable member of the Account team supporting junior and senior staff as required to deliver client needs</li> <li>Client Relationship Management: Develop and maintain strong relationships with the Client, ensuring their needs are met with the highest level of service.</li> <li>Work closely with UEFA & TEAM (UEFA’s marketing agency) throughout the season</li> <li>Project Management: Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep existing project management tools updated and accurate to ensure efficient workflow and effective communication.</li> <li>Meetings: support the Account Executive on managing internal and external meetings ensuring rooms, diary invites, agendas and minutes are completed accurately.</li> </ul> <p><strong>Budget & Commercial Management </strong></p> <ul> <li>Budget Management: complete timesheets, raise PO’s, track invoice payments and keep internal budgets updated</li> </ul> <p><strong>General </strong></p> <ul> <li>You will be required to work in an