IT Project Manager - ServiceNow

IT Project Manager - ServiceNow

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI is seeking a skilled and results-driven Project Manager to lead the planning, execution, and delivery of ServiceNow implementations and enhancement projects across our enterprise. The ideal candidate will have a strong background in IT service management (ITSM), experience delivering and or enhancing ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps), and a proven ability to manage cross-functional teams in a fast-paced environment.

Responsibilities:

• All areas of Project Management from initiation through closeout, ensuring the successful execution of the project in support of government customer’s mission, goals and objectives. 
• Responsible for the end-to-end management so ServiceNow deployments, integrations, and enhancement projects. 
• Lead end-to-end management of ServiceNow deployments, integrations, and enhancement projects. 
• Collaborate with stakeholders to define project scope, goals, deliverables, timelines, and success metrics. 
• Manage project plans, schedules, resource allocations, budgets, and risks. 
• Facilitate daily stand-ups, sprint planning, retrospectives, and status meetings as needed. 
• Serve as the main point of contact between technical teams, business stakeholders, and external partners/vendors. 
• Coordinate UAT, deployment planning, and change management processes. 
• Ensure compliance with ServiceNow platform governance and organizational standards. 
• Monitor and report on project progress using KPIs, dashboards, and executive summaries. 
• Promote continuous improvement by identifying lessons learned and implementing best practices. 
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids. 

Qualifications:

Required: 

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred 
• B.A./B.S. or equivalent + 6 years of relevant experience 
• ServiceNow Certified Implementation Specialist or ServiceNow Fundamentals certification 
• 3+ years of experience in IT project management with 2+ years focused on ServiceNow projects 
• Strong knowledge of the ServiceNow platform, modules, and implementation lifecycle 
• Experience managing both Agile and Waterfall (or hybrid) delivery methods 
• Familiarity with ITIL concepts and enterprise service management practices 
• Strong communication skills (verbal and written) 
• Strong Microsoft Office experience, predominantly Excel, Visio and PowerPoint 
• Experience with Microsoft Project, JIRA, and Confluence 

Desired:

• Previous DHS or DoD experience 
• Any of the following certifications is highly desired: 
• Project Management Professional (PMP) certification 
• PMI-ACP 
• ITILv4 Foundation 

-

________________________________________________________________________________________

What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

_______________________________________________