IT Manager Corporate Business Solutions

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Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

 

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.  

 

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Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations. 

 

 

TITLE:    Mgr Corporate Business Solutions 
PERFORMANCE COACH:     Director, Business Innovation Solutions for IT and Corporate
COMPANY:    Tampa Electric Company
DEPARTMENT:    Information Technology

 

POSITION CONCEPT 
The Mgr Corporate Business Solutions provides overall direction, guidance, and definition of new and existing SAP ERP solutions to effectively support business strategies and objectives. Combine deep understanding and experience of shaping SAP ERP and Non-SAP solutions with associated business process understanding to provide credible recommendations.  Provides oversight and strategic direction in the execution and monitoring of operational activities and technology initiatives and programs by leading, tracking the critical milestone through the phases from planning to implementation. Ensure efficient service delivery to business users by managing the Application Managed Service (AMS) providers service offering in the resolution of IT and corporate issues and the delivery of enhancements/upgrades. Provides regular coordination with other IT teams, business leaders, and project managers to ensure appropriate integration of operational activities across the enterprise, including application stability and data integrity. Responsibility for resource management, staff augmentation, vendor relationships, and contract management.  Ensures adequate support for SAP ERP and Non-SAP applications for both day-to-day operations and on-call support.

 

PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Partner with internal customers to develop strategic roadmaps, oversee projects, and report operational portfolio health and ensure satisfaction in the timely delivery of IT services. Provides management oversight and strategic direction to a team of leads with technical capabilities.  20%

2.    Partner with Application Managed Service (AMS) to ensure timely delivery of operational services are met within service level agreements. Partner with AMS to drive innovation within the IT operation. 20%

3.    Work with internal customers to plan, manage overall coordination of client  projects, from planning through implementation.  Responsible for setting project scope, priorities, deadlines, and deliverable schedules. Facilitate discussions and consensus among various project stakeholders such as key business users, project sponsors, and leadership.  Facilitate communication and activities between internal IT departments, various levels of the organization and outside vendors and consultants.  Builds consensus between multiple parties and educates business and IT staff on recommended solutions for implementation.  Oversee projects to ensure appropriate resource utilization and achievement of project objectives for cost, quality, and timeliness. 20%

4.    Actively seek opportunities to optimize the use of and to maintain a high level of awareness of current and future information technologies and IT best practices to include: 20%
•     SAP Applications in support of business goals