Acting Lead Cashier II

Role Description: Lead Cashier

 

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

 

Responsible for:

• Creating a lasting impression

• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program

• Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

• Reading cues and determine customer’s needs

• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality

• Perform cashier end of shift audits in partnership with store management

• Verify/approve/complete return process in accordance with Policy

• Ensure repairs are processed in accordance with Policy in partnership with management

• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management

• Assist in training and development of Cashiers in partnership with management

• Monitor and report any equipment issues to management

• Maintaining SKU integrity

• Maintaining Cashwrap organization and cleanliness

• Suggesting multiple add‐ons and selling gift cards

• Maintaining media and cash accurately and in compliance with Policy

• Delivering product purchases to the customer appropriately

 

 

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Polite and friendly

• Positive attitude and energy

• Takes ownership of role

• High level of personal and professional integrity

• Highly collaborative

• Appropriate sense of urgency

• Remains balanced and focused and maintains composure under pressure

• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

• Comfortable with technology

• Willingness and ability to learn new technology‐based procedures
• Understanding of basic computer system operations

• Ability to handle customer concerns and answer their questions appropriately

• Ability to partner with management appropriately on customer issues

• Ability to multitask and prioritize

• Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

 

• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the “porter program” policies

 

Additional Requirements

Experience: 1- 3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

 

Education: High school diploma or equivalent; college degree preferred.

 

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

 

Schedule: Ability to work a flexible schedule to meet the needs of the business,