Homeless Program Patient Services Representative

General Information

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Work Location: Venice, CA, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:00am-5:00pm Posted Date 03/21/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 23134

Primary Duties and Responsibilities

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Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

Venice Family Clinic's Homeless Program provides outreach Mobile Care services to the unhoused population in Los Angeles County. Make a difference in the community as a Homeless Program Patient Services Representative. In this role you will help the low-income and homeless patients of our community based, primary health care clinics.  This role will work in the office and in the field performing a full range of patient intake, program eligibility, and care coordination duties.

Responsibilities include

Reception Duties:

• Responsible for providing warm, welcoming, culturally sensitive, and trauma-informed customer service care to complex, high-risk individuals in different environmental settings at time of check-in, and practice de-escalation techniques to reduce the risk of harm to patients and staff
• Register, triage and screen patients using computerized registration system.
• Verify patient eligibility using online websites.
• Ensure appointment reminders are performed for next day appointments.
• Send letters to patients when unable to contact by phone.
• Scan registration forms.
• Schedule translation and transportation services as needed. 
• Assist with PCP reassignment and medical home changes.
• Respond and complete tasks and provider communications in EMR.
• Assist with set up of mobile clinics.
• Works collaboratively across departments to ensure high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly, safe and cost-effective.
• Responsible for collecting and reporting patient complaints (feedback). 
• Ensure adherence to VFC policies, procedures, and standards regarding; quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, and billing. 

Outreach Duties:

• Travel in personal vehicle and/or mobile vans to variou