Sales Engineer

What's the role?

 

The HERE Business & Solution Architecture team enables customers to achieve their business objectives through the use of HERE products and services. A Sales Solutions Architect works closely with the HERE Sales team and customers throughout the sales cycle to gather requirements, design, validate, and help implement solutions that solve variety of industry-specific location related business problems.

 

This role will primarily focus on supporting HERE Direct Sales teams in a diverse range of industries, including customers in the transportation and logistics, mobility and supply chain segments as well as the public sector. A Sales Solutions Architect identifies how HERE products & services can be integrated into the HERE customer offerings and then takes ownership of all pre-sales technical activities in order to win new business.

 

RESPONSIBILITIES

• Customer Engagement & Technical Discovery
  • Act as technical consultant to the customer and HERE Account Executives during presales activities
  • Lead technical discovery by identifying & documenting customer requirements and objectives.
  • Work hands-on with customers to demonstrate the value and capabilities of HERE technologies – from demos to proof of concept to implementation.
• Solutions:
  • Act as technical lead to design solutions based on the HERE Platform, Location Services, map content, and partner offerings
  • Create and present solution architectures that represent end-to-end solutions for the customer
  • Identify & mitigate solution delivery risks throughout sales cycle
  • Develop proof-of-concept solutions using HERE technology components
• Team Collaboration
  • Represent the voice of the customer, including requirements & competitive insights, across HERE organizations to justify product development & investment decisions
  • Partner with HERE teams to understand industry ecosystems and partner networks – to better inform solution options for our customers
  • Engage with Business & Functional Groups to develop expertise across the HERE portfolio i.e., pricing, marketing, strategy, portfolio planning, research
• Industry
  • Understand & articulate problem statements for strategic & solution partners
  • Keep up to date with technology trends of customers and competitors
  • Create and contribute to solution briefs used as part of go-to-market sales efforts

 

Who are you?

You are an independent and quick learner comfortable working with minimal guardrails.  You prefer to be hands-on with technology – developing proofs of concept, analyzing data, implementing APIs & services.  You enjoy writing code as much as you enjoy interacting with customers to close a deal. You take time to truly understand customer and market imperatives (pain points) with a keen eye to connect problems to technology capabilities and solutions.  In the absence of readily available information, you initiate collaboration with other groups to find your answers. You are comfortable working with customers and presenting to stakeholders at all levels.  Working in a large organization while keeping an agile mindset is not an issue for you. 

Required qualifications

• 3+ years experience in sales engineering or other customer-facing role (pre or post-sales)
• BS / MS in Computer Science, Computer Engineering, Management Information Systems, or GIS
• Proficiency with JavaScript and RESTful APIs
• Domain expertise with geospatial information systems (GIS) and location services, ideally with working knowledge of the ESRI suite of software 
• Experience working with database technologies (traditional RDBMS or NoSQL)
• Experience with data architectures, cloud services technologies
• Ability to interface at all levels in Product, Development, and Sales organizations; to manage up, down, and across effectively
• Working knowledge of SW development principles (including CI/CD, DevOps; customer requirements)
• Excellent communication skills – from technical whiteboarding to executive presentations

Preferred Qualifications Experience:

• Experience implementing Location Services into enterprise applications
• Android / iOS mobile development
• Cloud Services certification – e.g. AWS Solutions Architect

Environment  

• Works independently with regular engagement and direction from the Senior Director and/or Vice President levels 

• Drives and motivate cross functional groups within HERE to meet and exceed expectations on deliverables 

• Ensures that all HERE a