Operation Manager - South

<p><b>JLL empowers you to shape a brighter way</b>.  </p><p></p><p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   </p><p></p><p><b>Regional Operations Manager </b></p><br/><p><b>Integrated Facilities Management – Work Dynamics</b></p><br/><p><b>Reporting to – Account Director</b></p><br/><br/><p><b>What this job involves:</b></p><br/><p>Deliver outstanding service both to clients and internally by leading, monitoring, and managing Facilities operations on the JLL account in the region, with a focus on financial and team <span>management/development,</span> reporting, compliance, operations, service contracts, health and safety, sustainability, risk.  Be the primary point of contact for client leadership team in the region. Drive execution of Human Experience and Operational Efficiencies in alignment with client expectations and JLL objectives and commitments on the account. Develop and maintain outstanding relationships with stakeholders. Work in close collaboration with other services pillar leads to ensure integration cross functionally and seamless end to end delivery of JLL services to client in the region.</p><br/><p><b>Leading on-site operations</b></p><br/><p>Are you pro at a Interpersonal skills with a strong client focus, working as Team Leader you should be with line management skills and the ability to delegate, you must have strong Client /Supplier relationship management skills, Technical comprehension and experience with performance based service contracts and vendor management and have good knowledge of occupational safety requirements. As this profile requires you must have Strong budget management and financial analysis skills with Excellent written and oral communication skills. Working with a team, you’ll be responsible to oversee the day-to-day client activities meeting deliverables and adding quality to services at multiple sites as JLL SPOC for client ensuring adherence to standards agreed as a part of SOW with client for the account.  </p><br/><p>You’ll also implement building procedures and performance measures as agreed with Client as part of SOW /contract deliverables and with effective monitoring ensure that they are always maintained.</p><br/><p>Below are detail Goals and responsibilities for this position.</p><br/><p><b>Operations delivery</b> – You will be responsible for overall service delivery for all locations in respective region. With strong focus on Back to Basics, improved delivery standards and maintaining JLL and Client deliverables with strong monitoring and governance process.</p><p>You must ensure adherence to SLA/KPI’s and ensure deviations are tracked with proper action plan and avoid recurrence. You should be able to manage all escalations and have detailed analysis of all issues/challenges with effective coordination with client leads / operations team.  </p><p>Drive a service excellence culture within the delivery and operational management teams.</p><p>Work with teams to create an environment that drives continuous improvement, sustainability, and innovation to meet account objectives.</p><p>Monitor all scheduled activities/Planned Preventive Maintenance plan in conjunction with agreed SOW/SLA standards and have strong monitoring controls to ensure no deviations on deliverables. </p><p>Drive a detailed Facility Inspection Framework to identify challenges / issues / risks and ensure that all are tracked with detail action plan and closure is tracked with structured connects with client SPOC’s /JLL Leads. Ensure all incidents are reported as per Client reporting procedures have a mitigation plan/RCCA submitted as per agreed timelines ensuring communication process is followed within JLL and the client SPOC’s. </p><p>Service Partner Management – Ensure proper governance to track deliverables of all service partners at location as per SOW/SLA , Structured Performance Review meetings and track all action points and no deviations to process standards by any service partner staff at site.</p><br/><br/><p><b>Resource Management – </b></p><p>Build and maintain a high performing and efficient team by identifying and promoting top talent. You are also responsible for monitoring and managing the performance goals of the staff. Ensure each member of staff within the team has a personal development plan and it is reviewed as per firm’s policies and timelines. </p><p>As a Regional Lead you are responsible for the structure of the team and manage any recruitment or performance management issues in-line with