Director of Events - INTRUST Bank Arena

Summary

Leads the Event Services department including Event Manager, Event Coordinator, Guest Experience Manager, Event Security, 24-hour security, Sheriff’s officers, and stagehands. Additionally, oversee 3rd party subcontractors including 24-hour on-site security at INTRUST Bank Arena, event/t-shirt security, show runners, and EMS while ensuring safety and security of facility on event days and non-event days.  Provide support to Capitol Federal Amphitheater as requested.

Responsibilities:

• Serve as event lead for specific events as needed.

• Assign event leads and Manager on Duty on an on-going basis and distribute monthly event calendar.

• Plan, organize and assign assignments for the Department personnel including Event Manager, Guest Experience Manager, and security account managers.

• Ensure successful event coordination activities by supervising and training event staff.  

• Be a resource for event coordination, services, and event staffing, Manager on Duty schedules, security, crowd and risk management, law enforcement, fire, and safety personnel; and ADA compliance.

• Ensure Event Services departmental expenses and contracted labor involved with all events is submitted timely per each event.

• Prepare estimated annual department budget along with capital requests.

• Coordinate with marketing department all media entry into the building before, during or immediately following events.

• Maintain our brand image and generate positive public relations with guest and staff.

• Negotiate sales and other services the facility may be able to provide for events and work closely with GM, Director of Sales, and the Booking Department.

• Develop operating procedures customized to the specific needs of the facility and consistent with the goals and objectives of the client, venue and ASM Global.

• Manage, coach and counsel subordinate supervisors who oversee employees in various functions. 

• Attend weekly director meetings.  Conduct quarterly security committee meetings, weekly production meetings, department meetings and event security meetings to discuss procedures, problems, and changes.  Develop and maintain a harmonious working relationship with all facility departments. 

• Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.  Develop program to train all employees on fire/life safety and emergency procedures.

• Implement procedures within the department to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.

• Authorize the requisition of equipment and supplies within budget guidelines.

• Assist in the preparation and negotiation of service agreements for event services security, event staffing, IATSE (stagehands), and other agreements as needed.  Review contracts for compliance with event and/or government specifications and suitability for occupancy.

• Act as liaison between IATSE and the venue and assist however needed in contract negotiations and on-boarding of IATSE to ASM Global payroll.

• Act as liaison between tenants, facility contractors and county emergency personnel as needed.

• Develop and implement emergency procedures, and safety and risk management policies.

• Assist in the preparation and implementation of our internal employee training.

• Responsible for organizing and leading self-promoted community events.

• Assist as needed and/or lead First Aide/CPR/AED training for all full-time staff and supervisors, including third party event partners.

• Lead Active shooter, bomb threat and severe weather training along with tabletop discussions.

• Lead venue security committee and participate in safety committee.

• Work with Events Department staff to schedule and coordinate K-9 units for bomb detection sweeps as requested.

• Serve as facility liaison with all local emergency authorities and coordinate and encourage on-site trainings.

• Work extended and/or irregular hours including nights, weekends and holidays as needed.

• Support ASM Global at Capitol Federal Amphitheater by providing event-related support both for advance calls and day of show, along with possible setup and teardown of events.

• Position requires the ability to work at all local ASM Global venues.

• Other duties as assigned.

Supervisory Responsibilities:

Directly supervise Events Team, Guest Experience, Security staff, stagehands, and event-related co