Manager, Business Analysis

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Analysis

In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. They represent 90% of the global workforce and 55% GDP in emerging markets.
Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. This segment is central to Mastercard’s growth strategy - not only because of their global impact but also because of SMEs’ significant role in the payment’s ecosystem as both payers and acceptors of electronic payments.

The Manager, Business Analysis in the Global SME Exec Office will be responsible for unlocking innovation across the business by leveraging data-driven insights and analytical thinking. The ideal candidate will have a passion for understanding business needs, diagnosing complex challenges, and developing creative solutions to help bring Global SME closer to its vision and growth objectives. This colleague will possess outstanding strategic thinking, analytical and communication skills.

Role:
• Build out the end-to-end global SME analytics function to uncover opportunities across the global and regional teams.
• Measure and manage key sales KPIs to drive efficiencies, mitigate risks, and keep leadership informed on progress against objectives.
• Strategically analyze data and develop recommendations to capture opportunities and mitigate risks in business development areas such as opportunity creation, deal wins, commercialization etc.
• Design and own monthly Salesforce reporting for global and regional leadership teams; find patterns in data that inform insights and risk remediation.
• Partner with and provide recommendations to the Sales Excellence team for Salesforce platform enhancements as our business needs evolve.
• Establish a reporting program across global and regional teams to monitor progress against targets.
• In partnership with CNFP and SME leadership teams, identify the appropriate SME products to be included annual Sales Accelerator program; measure progress throughout year and report actuals for year-end scorecard.
• Establish end-to-end reporting on deal-to-dollar to help inform portfolio forecast modeling and mitigate risk of delays to commercialization.
• Support ad hoc strategic analytics projects to help accelerate our business agenda.
• Own golden source KPI documentation and reporting.

All About You

The ideal candidate will be passionate about our mission to help SMEs around the world effectively grow and thrive through seamless technology. Additional qualifications include:
• Self-starter, highly organized, collaboration-minded and results-driven.
• Ability to prioritize and work on multiple projects in a fast-paced environment.
• Passion for applying data insights to drive innovation and better business decisions
• Outstanding analytical, problem-solving, and communication skills (oral and written).
• Ability to think strategically about complex issues and driving thoughtful recommendations for senior executives
• Strong ability to build relationships with key stakeholders across a, global team.
• Ability to clearly advise on progress, roadblocks and successfully drive strategic progress.
• Anticipate needs and act proactively.
• Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.
• Experience with Excel, PowerPoint, and Salesforce is preferred
• Knowledge of payments is a plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsi