Retail Market Manager

Overview

People inspire everything we do at Room & Board. From our foundation of trust, we’ve built a culture rooted in meaningful work, respect and holistic well-being. We do the right thing while doing great work helping our customers create homes and spaces they love. Our difference is designed for your success. Discover a career designed to be different.

 

We are looking for a strategic and people-first retail leader to join our team as the Store Manager for the Washington DC (WADC) market. In this role, you will oversee two showrooms: our 36,000 sq. ft. flagship WADC metro showroom, a vital part of the Logan Circle/U Street Corridor community since 2010, and our 6,000 sq. ft. Bethesda showroom, a satellite location that opened in 2021 in the esteemed Bethesda Row. You will be based out of and spend most of your time in the WADC metro showroom.

 

As the Store Manager (known as Retail Market Manager in our organization), you'll oversee a dynamic market generating over $30M annually. You'll motivate and inspire a dedicated team of 4 leaders and 23 diverse design, sales, and retail professionals across both showrooms, all working collaboratively to help customers create the homes and spaces they love. Both showrooms feature inspirational room settings and home décor, as well as free in-store design services. 

 

How you'll share your talents as a Retail Store Manager:

You'll take full responsibility for creating an exceptional omni-channel customer experience that ensures the success of the WADC market, empowering you to make strategic decisions and implement innovative solutions tailored to meet the unique needs of your customers and team.

• You’ll bring a passion for retail and a love for home with an understanding of the WADC customer.  
• You’ll build, lead, and inspire a team of high performing, career-minded professionals who find fulfillment in building relationships with customers by providing the best design solutions for their homes.  
• You will ensure your team is confident in solution-based selling and feel empowered to make decisions in the best interest of the customer. As the Store Manager, you’ll foster a culture of collaboration within our non-commissioned sales environment. 
• You embrace Room & Board’s design aesthetic and are excited about leading a showroom that represents our products in a meaningful way.  
• You’ll have a deep commitment to building relationships and embrace your role as a leader of others. Our Store Managers create an environment consistent with our Guiding Principles:Our purpose is people. Respect and relationships guide us every day. We take accountability and find meaning in our work. Transparency and curiosity help us make good decisions. Our collaborative and innovative spirit leaves little room for bureaucracy. We believe in each other.
• You’ll take great pride in recognizing that your success is intricately tied to the achievements of your team, as well as your partners and peers.

The qualifications and experiences we're seeking as a Retail Store Manager:

Given the scope and autonomy of this retail store manager role, we are seeking a strategic-minded leader who is passionate about retail, leading teams and delivering exceptional customer service. You'll bring a minimum of 10 years of leadership experience and a proven track record of inspiring high-performing teams in customer-centric, high-sales environments.

 

Additionally, you will bring your demonstrated retail / store leadership experience to successfully: 

• Communicate your support, excitement, and vision for the future. You build trust with your team, allowing you to increase momentum and gain the team’s commitment to move toward something new or unknown.
• Promoting of mutual respect and effective leadership by building meaningful professional relationships that benefit both individuals and the organization, while understanding the impacts of your actions on others and collaborating with those whose success is connected with your own. 
• Communicate effectively by reflecting your own style while adapting to the needs of indivdiuals and audiences
• Foster open, honest, and timely communication that contributes to your success and cultivates a reputation for approachability
• Drive the financial success of the WADC market with accountability for market sales, including revenue generated in the store, online, through our Customer Care and commercial Room and Board for Business channels.
• Lead, inspire and develop the WADC showroom team to continually grow in their, confidence and contributions.  
• Oversee showroom merchandising to meet the needs of the WADC customer base.  
• Create a