Client Services Supervisor - Theaters and Residencies

<p>AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.</p> <p>We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  </p> <p><strong>The Role</strong></p> <p>Our new Ticketing/Client Services Supervisor in the Theaters and Residencies Division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services. <br> </p> <p><strong>What you will do</strong></p> <ul> <li>Assist with event and promotion configuration for full-service clients.</li> <li>Facilitate the sharing of best practices, offering advice on event and promotion configuration.</li> <li>Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.</li> <li>Act as an expert on all products/services, remaining current with all new releases.</li> <li>Respond to support and services requests from client/venue.</li> <li>Troubleshoot and resolve or escalate technical support issues.</li> <li>Track and report all client interactions to ensure consistent, high-quality service.</li> <li>Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff.</li> </ul> <p><br> </p> <p><strong>What you will bring</strong></p> <ul> <li>High School Diploma or its equivalency (BA/BS Degree Preferred)</li> <li>3+ years of experience in live event ticketing and event programming.</li> <li>Problem-solving and decision-making skills in a high-pressure environment.</li> <li>Ability to balance day-to-day and multitask across multiple clients.</li> <li>Committed to collaboration and teamwork.</li> <li>Proficiency with Microsoft Office including Word, Excel, and Outlook.</li> &