Services Technician Sr

Requisition Number: 97514 

• Self-directed
• Location in Van Nuys, CA at Gulfstream Aerospace  
• White glove Deskside experience
• Top notch Customer focused
• Ticket management
• Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects
• Must be able to work independently and take initiative to identify, track, and resolve issues
• Effectively manages up as needed
• Good interpersonal skills, including collaboration and communication
• Self-aware of gaps in skills, works to improve
• Engaged in cross-training efforts amongst peers; where applicable
• Contribute to site level operational readiness, process improvement
• Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
• Executes End user projects as required
• May need to assist with other network/infrastructure activity needs as requested.
• Maintains knowledge of new technologies resulting in continued client satisfaction.
• Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.  
• Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers.
• Escalates service problems and issues to the service manager appropriate.
• Experience with Microsoft Teams
• Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred
• Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)
• Must be able to lift up to 50 pounds, bend, lift, and crawl and sit for 8 hours

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Physical Address:  7 Char Drive, Westfield, MA 01085

Users Supported:  ~300; only technician onsite. There is a client supervisor located onsite, not an Insight supervisor

Common Applications supported at this site, specifically:

• Windows 10
• Citrix VDI
• Office 365
• SharePoint
• Microsoft InTune
• iPhone, iPads
• Windows laptops, desktops, Microsoft SurfacePro
• Snap-on intellige