Food and Beverage Reservationist

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The F&B Reservationist is responsible for managing guest bookings, coordinating seating assignments, and optimizing the flow of the restaurant. This role requires impeccable organization, attention to detail, and strong communication skills to deliver an exclusive, seamless guest experience. 
 
The ideal candidate thrives in a high-touch, luxury environment, is tech-savvy, and has deep knowledge of dining culture and VIP guest handling. 

This full-time position has hourly compensation of $35.00 an hour. 

DUTIES AND RESPONSIBILITIES 

• Manage all restaurant reservations using platforms like SevenRooms, OpenTable, or Resy. 

• Oversee VIP guest bookings, special occasions, and private dining requests. 

• Maintain detailed guest profiles to track preferences, allergies, and past visits. 

• Work closely with the Maitre D’ and service team to optimize the seating chart and flow of service. 

• Communicate accurate wait times, seating availability, and accommodations to guests. 

• Handle high-profile clientele with discretion and professionalism. 

• Assist with guest follow-ups, confirmations, and special accommodations. 

• Collaborate with the Marketing and PR teams for exclusive dining experiences. 

Qualifications

• Minimum 2-3 years of experience in a fine dining reservations or guest services role. 

• Luxury hospitality experience required (hotel, private club, or Michelin-starred restaurant preferred). 

• Experience with VIP clientele, exclusive events, and high-profile guest accommodations. 

• Fluent in English; additional languages preferred (French, Italian, Spanish, or Portuguese). 

• Availability to work evenings, weekends, and holidays. 

SKILLS 

• Expert knowledge of luxury hospitality, guest etiquette, and VIP handling. 

• Proficiency in reservation management systems (SevenRooms, OpenTable, Resy). 

• Strong communication and relationship-building skills. 

• Ability to multitask and prioritize reservations under pressure. 

• Exceptional organizational skills and attention to detail. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Endure various physical movements throughout the work areas 

• Ability to move safely in uneven terrain or in confined spaces 

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift 

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds 

Additional Information

All your information will be kept confidential according to EEO guidelines.