Senior Associate - Card Agility Ways of Working Lead

Chase Card Services

As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases. We provide the Chase-branded Sapphire, Freedom Slate and Ink cards, as well as cards with some of the world’s leading companies – including Amazon, Marriott International, Southwest Airlines, and United Airlines.

Our team of talented, diverse, and customer-obsessed colleagues are dedicated to helping our customers reach their financial goals and make the most of their purchases. We take pride in our inclusive culture, where colleagues can bring their whole selves to work, and we support them through continuing education, career growth and programs.

As an Agility Ways of Working Lead in the Card Agility Office, you understand organizational design and how to promote collaboration and effectiveness. You will help investigate and analyze how the Card organization is performing to identify what Ways of Working improvements need to be made to increase our speed to market. You will help create and work on the backlog of improvement recommendation and help implement these improvements along the dimensions of roles, processes, tools, and governance. In this role, you will partner to design and build Ways of Working Improvement plans with full content and tactical steps including pre-implementation, implementation and post implementation plans and support the iterative delivery of the improvements while also measuring delivery impacts for effectiveness. 

 

Job responsibilities: 

• Lead and drive documentation and measurements of Card processes within value chain
  • Support the documentation of the value chain (clear map of processes) from ideation to delivery in Card with concrete steps for improved precision in future speed-to-market measurements.

 

• Support design and development of action plans for speed to market measurements for processes from ideation through to delivery.
• Support the design, development, and communication of Card Standards for processes in the organization while balancing standardization with local autonomy needs.
• Drive Improvements to Card processes and Ways of Working
• Be a Ways of Working Consultant to our Partners and Continuous Improvement Champion
• Drive delivery of organizational improvement programs for Ways of Working processes from ideation to implementation
• Investigate and analyze how the organization is performing to Identify what Ways of Working improvements need to be made i.e., improvements to processes, role clarity improvements etc.
• Support Iteratively delivery on various Ways of Working improvements that they design for the organization.
• Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design problem solving engagements.
• Exhibit a deep passion for continuous learning and provide knowledge gained throughout the entire organization, beyond the team and line of business.
• Facilitate classes, workshops, and sharing events, as needed.

Required qualifications, capabilities, and skills:

• 10 or more years of experience within an enterprise product or technology environment
• 5 or more years of experience in organizational design and enterprise agility practices
• 3 or more years of experience in product or technology transformation at scale (leading transformation for 25+ teams)
• Highly skilled facilitation and teaching capabilities to manage small (<10 people) to large (>40 people) workshops and/or trainings.
• Servant Leader – Must be able to garner respect from individuals/teams and be willing to roll up their sleeves to get the job done.
• Communicative and Social – Must be able to communicate well with teams, larger practitioner community and thought leaders internally and externally.
• Facilitative – Must be able to lead and demonstrate value-add principles to a team.
• Situationally Aware – Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary, involve management.
• Enthusiastic Engagement– Must be high-energy and be a source for motivation/inspiration for individuals and teams looking for support and guidance.
• Strong comprehension of scaled agile delivery frameworks and patterns.