Loss Mitigation Specialist

The Loss Mitigation Specialist will be responsible for minimizing financial loss for the company by effectively managing distressed accounts and working with customers to develop solutions. Ideal candidates will be highly skilled at analyzing and understanding the big picture and creatively finding solutions. This candidate will have exceptional attention to detail and be able to communicate effectively and efficiently with customers, exhibiting empathy and compassion while finding the best solution.

Essential Duties and Responsibilities:

• Identify, review and analyze delinquent accounts to assess risk and potential loss
• Call and connect with customers to talk through their financial situation
• Develop and propose tailored repayment plans or modification solutions
• Negotiate terms with customers to reach mutually beneficial agreements
• Maintain accurate and detailed records of all communications and transactions
• Collaborate with internal teams to ensure effective execution of mitigation strategies
• Regularly monitor and track the performance of modified accounts
• Perform other related duties as required and assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Exceptional attention to detail and critical thinking skills
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Proficient with Microsoft Office
• Knowledge of relevant regulations and compliance standards

Education and/or Experience:

• Bachelor’s degree in finance, business, or a related field preferred
• Proven experience in loss mitigation, collections, or loan modification

Physical Demands:

• Must be able to constantly remain in a stationary position.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally may require light lifting up to 25 pounds.

Work Environment:

• Office environment.
• Occasional travel may be required.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.