Director, Process Management and Operations

Director, Process Management and Operations

Capital One is seeking a Director, Process Management and Operations to deliver and operate large, complex technology programs within Enterprise Platforms Technology. Success in the role requires an innovative mind, a proven track record of developing and managing portfolio processes and its organizational change management, risk and compliance management, rigorous analytical skills, and a passion for partnering with tech leaders and lines of business to drive organizational change. 

Directors at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.

This role requires excellent organizational, leadership and communication skills. This individual will  have a high level of exposure across lines of business and the opportunity to work with tech leaders to create and implement innovative solutions to identify and mitigate potential risks to the technology ecosystem.

What we need:

• Well-managed governance and risk & compliance management across all EPTech programs

• Flexible, intuitive, and measurable Portfolio Management practices

• Well defined routines for intent intake, prioritization process, and capacity management

• Effective tracking of progress, accountability, and and LT routines

• Capabilities to monitor progress, recognize successes and learn from failures

• Effective risk and issue intake, assessment, mitigation, escalation and change control practices

What you’ll do:

• Design and implement a strategy and process for well-managed risk and issue management, stakeholder engagement, regulatory compliance, and reporting

• Implement a standard set of portfolio management tools, templates, and practices to be used across programs creating consistency and transparency for the engaged teams

• Develop strong relationships with associates and leaders across EPTech to proactively identify risks and opportunities for horizontal thinking

• Drive continuous improvement of the strategy with a customer focus; understanding how to balance the needs of the team, the portfolio, and the business while also aligning with industry best practices

• Establish effective communication and prioritization mechanisms across teams within the line of business

• Partner with data and tooling teams to define and implement actionable reports for senior leadership

• Communicate with leadership and engineering teams across EPTech to drive and report upon execution of risk activities in addition to working with senior leaders on how to effectively manage their portfolio providing them the data needed to make effective portfolio related decisions, in the best interest of their teams and the business. 

• Serve as a consultant for building relationships and managing interactions with our EPTech business partners, ESM, HR, Risk Office(s), Audit, Regulators, Finance, etc.

• Develop a collaborative culture based on transparency and partnership

Who you are:

• Have a proven track record of driving portfolio management processes across organizations and managing the delivery of risk related activities. 

• Known for your strong quantitative background to support data-informed decision making

• Strong portfolio, project and program management and organizational skills with meticulous attention to detail

• Self starter, proactive and can work autonomously and can take initiative; highly motivated

• Confident to champion unpopular ideas even with more senior leaders

• Ability to navigate ambiguous situations

• Collaborative, team player attitude with the ability to navigate and influence the organization 

• Comfortable operating, in large part, behind the scenes; humble enough to give others credit

• Communication skills that can positively drive transformational change 

• Contributor to continuous improvement of risk and project / portfolio management practices

• Support interactions with Internal Audit and