Senior ServiceNow APM Specialist

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Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Application Portfolio Management (APM) Specialist is responsible for both the functional management and technical configuration of the enterprise application capability within ServiceNow. This role drives visibility, governance, and optimization of the application landscape, ensuring applications align with business capabilities, technology standards, and cost-efficiency goals. The specialist will configure, maintain, and enhance APM modules, while collaborating with stakeholders to enable data-driven decisions on rationalization, modernization, and investments.

Responsibilities

Application Portfolio Oversight

• Maintain, configure and continuously improve the ServiceNow APM module to support enterprise-wide application portfolio management

• Ensure accuracy, completeness, and compliance of portfolio data (including ownership, lifecycle, technical health, cost, and risk attributes)

Configuration & Enablement

• Configure APM-related forms, workflows, and data models in ServiceNow, aligning CSDM and enterprise data standards

• Partner with CMDB, ITAM, and SPM teams to ensure APM configuration supports automated data flows and accurate reporting

• Build and maintain dashboards, scorecards, and reports to deliver actionable insights to business and IT leadership

Governance & Process Enablement

• Partner with product owners and business leaders to define ownership models, lifecycle policies, and decision criteria for applications

• Support governance forums by providing analysis and recommendations on application investments, retirements, or replacements

• Support strategic planning, including rationalization, consolidation, cloud migration, and technical debt reduction initiatives

Stakeholder Collaboration

• Collaborate with Enterprise Architecture, ITAM/SAM/HAM, Security, Finance, and Business Units to ensure portfolio alignment with enterprise strategy

• Serve as subject matter expert on ServiceNow APM and related CSDM constructs

Continuous Improvement

• Identify opportunities to improve portfolio data quality, automation, and integration with other enterprise processes (ITSM, CMDB, SAM, HAM, SPM)

• Champion best practices in application lifecycle management and portfolio optimization

Qualifications

Education & Experience

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience)

• 7+ years of experience in IT Portfolio Management, Enterprise Architecture, or related domains

• Hands-on experience with ServiceNow APM or similar platforms strongly preferred

Skills & Competencies

• Strong analytical and data management skills with the ability to transform data into actionable insights

• Strong understanding of CSDM and its relationship to APM

• Understanding of IT governance frameworks (ITIL, TOGAF, COBIT) and their connection to portfolio management

• Knowledge of cloud migration strategies, application rationalization approaches, and cost optimization practices

• Excellent communication and stakeholder engagement skills, with the ability to influence at multiple levels of the organization

Key Attributes

• Detail-oriented, with a focus on data quality and governance

• Collaborative mindset with strong facilitation and relationship-building skills

• Business-savvy and able to connect technology decisions to business outcomes

• Comfortable working in a dynamic, global, and highly matrixed environment

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 118,000 - 176,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and locat