Junior Salesforce Administrator

Description

Our Company

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So, he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Summary/Objective

The Junior Salesforce Administrator will be part of the team that supports the ongoing development of our Salesforce environment. We are looking for an initiative-taking individual that can help us continually improve and enhance our Salesforce Sales platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is important to us; therefore, the Junior Salesforce Administrator should enjoy all aspects of user management including supporting tickets, training, designing solutions, working on ongoing strategy, and optimizing sales operations with user engagement and satisfaction being a priority.

Duties/Responsibilities

• Handle all aspects of user and license management including new user setup/deactivation, roles, profiles, permission, and public groups.
• Provide day-to-day user support and answers user questions and support tickets.
• Guide users with best practices, lead training sessions as needed and create knowledge documents to drive adoption and utilization.
• Identify and gather requirements from users.
• Make changes to Salesforce configurations, including (but not limited to) flow, fields, page layouts, record types, custom settings, dashboards, and reports.
• Configure and manage third party Salesforce Applications.
• Document customizations made in Salesforce.
• Monitor data entry errors, duplicates, automated integrations, and dashboards.
• Communicate effectively with cross-functional team members.
• Perform other related duties as required and assigned.

Requirements

Skills/Abilities

• Training users and creating training materials.
• Data retrieval and manipulation.
• Gathering requirements and proposing technical solutions.
• An initiative-taking attitude to platform enhancements.
• A desire to implement best practice solutions.
• Skilled in critical thinking an data analysis.
• Strong attention to detail, a positive attitude, and a team player.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrates enthusiasm towards personal/professional development.

Education and Experience

• Salesforce product knowledge and 1-2 years hands-on administration experience.
• Bachelor's degree, or professional qualification.
• Certified Salesforce Administrator or equivalent.
• Experience with Conga products, CRM Analytics, or Salesforce NPSP preferred.
• Proficient with Microsoft Office Suite.
• Experience with other CRM or database programs.
• Hospitality or non-profit experience preferred.

Work Environment

This position is in an office environment. Occasional evenings, weekends, and holidays are required from April through October.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Prolonged periods of sitting at a desk and working