Expert Customer Service (f/m/d)

<p><b>Was uns stark macht? </b>Unsere Mitarbeiterinnen und Mitarbeiter in 50 Ländern weltweit, die täglich mit Leidenschaft an innovativen Lösungen aus Wolfram und Molybdän für die Hightech-Welt arbeiten.</p><p></p><p>Unser Standort in Kempten ist das größte Vertriebs- und Logistikzentrum der Plansee Gruppe – hier werden Kunden weltweit mit Werkzeugen, Komponenten und Dienstleistungen versorgt. Außerdem sind hier konzernweite Funktionen in den Bereichen Personalwesen, Finanzen, Einkauf und IT angesiedelt.</p><p></p><p>Werden Sie Teil eines hochmotivierten Teams, das lokale Stärken in Kempten, Deutschland mit dem globalen Wissen und den Werten der Plansee Gruppe verbindet. </p><p></p><p></p><h1><b>Your Tasks:</b></h1><p>Would you like to contribute your commercial expertise in an international environment and become part of an innovative team? Then we look forward to receiving your application!</p><ul><li><p>Creation, processing, and monitoring of orders, quotations, contracts, and complaints</p></li><li><p>Support for our international sales partners in countries without a local sales organization</p></li><li><p>Monitoring delivery times, adherence to deadlines, and shipping processes, as well as handling returns and restocking</p></li><li><p>Assistance to the field sales team with market reports, customer meetings, and internal meetings, e.g., through basket analyses</p></li><li><p>Taking over possible substitutions for other clerks or special tasks assigned by the team leader</p></li></ul><p></p><h1><b>Your Profile:</b></h1><ul><li><p>Completed commercial training or comparable qualification in the export sector</p></li><li><p>At least 3 years of professional experience, preferably in a technical environment</p></li><li><p>Confident handling of ERP systems, ideally SAP</p></li><li><p>Good command of English, both written and spoken</p></li><li><p>Structured, team-oriented, and independent working style</p></li></ul><p></p><h1><b>Strong Advantages:</b></h1><ul><li><p>Work in an internationally successful company with innovative products</p></li><li><p>Varied tasks with room for creativity and development opportunities in the international CSC</p></li><li><p>Collaboration in a committed and collegial team</p></li><li><p>Professional and personal development through internal and external training</p></li><li><p>Responsible tasks, a dynamic team, and an excellent working atmosphere</p></li></ul><p></p><p><span><b>This position can be filled at any Ceratizit Group location across Europe.</b></span></p><p></p><p></p>Julia Probst | Recruiting Team | <span>julia.probst@plansee-group.com</span><p> </p><p> </p>CERATIZIT Deutschland GmbH