Jobs and Careers

Key Accounts Specialist

Country Club Hills, United Statesfull_timeVerifiedPosted 29 Jan 2026

💰 $46,000/yr($42,000/yr – $46,000/yr)

About the role

Job Overview

The Key Account Parts Specialist is responsible for supporting high-volume customer accounts through accurate order processing, parts sourcing, fulfillment coordination, quoting support, and proactive customer communication. This role serves as a critical point of contact for key customers and requires exceptional attention to detail, urgency, organization, and professionalism in a fast-paced environment.

The Key Account Parts Specialist must be able to manage multiple priorities simultaneously while ensuring accuracy, timely follow-up, and strong customer service. This position regularly coordinates with internal departments, vendors, branch locations, purchasing, and operations teams to ensure customer needs are met efficiently and accurately.

This is a time-sensitive role supporting high-demand customer accounts with strict response expectations and frequent follow-up requirements.

Responsibilities and Duties

Order Management and Processing: Responsible for receiving and processing customer orders through purchase orders, emails, and other communication channels. Ensures all orders are accurate, complete, and aligned with fulfillment requirements by clarifying any missing or unclear details. Supports pricing coordination and prepares quotes based on customer location and fulfillment source.
Fulfillment Coordination and Inventory Support: Coordinates order fulfillment across multiple branches, warehouses, and dealer networks to meet customer expectations. Sources parts and identifies alternative solutions when inventory is unavailable or partially available. Collaborates with purchasing, operations, and accounting teams to ensure seamless order execution.
Customer Communication and Service: Maintains proactive communication with customers regarding order status, availability, lead times, pricing, and fulfillment updates. Responds to inquiries and follow-up requests in a timely and professional manner while upholding strong customer service standards, even in high-pressure situations.
Order Tracking, Prioritization, and Issue Resolution: Monitors open orders to ensure timely processing and communicates tracking information appropriately. Prioritizes workload based on urgency, customer expectations, and time zone considerations. Addresses and resolves issues proactively, escalating critical concerns when necessary.
Documentation, Continuous Improvement, and Support: Maintains detailed customer records and documentation to improve efficiency and reduce errors. Continuously builds product knowledge and industry familiarity through hands-on experience and training. Provides additional administrative and operational support as needed.

Qualifications:

High school diploma or equivalent required
Previous customer service, parts, logistics, order management, or account support experience preferred
Experience in transportation, fleet, trailer, trucking, or heavy-duty parts industries preferred
Strong attention to detail and organizational skills
Ability to multitask and manage competing priorities in a fast-paced environment
Strong written and verbal communication skills
Ability to think critically and problem-solve under pressure
Ability to work independently while maintaining strong team collaboration
Professional and courteous communication skills
Strong time management and follow-up abilities
Proficiency with Microsoft Office programs including Outlook, Word, and Excel
Ability to learn inventory systems, order platforms, and internal processes
Ability to operate standard office equipment