Senior Applications Specialist

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Senior Applications Specialist is the first-line people leader for the Process Analytics (PA) applications team, providing day-to-day management, technical oversight, and strategic coordination for Applications Specialists. This role ensures high-quality pre and post-sale technical support, complex evaluation management, and applications-driven innovation in alignment with PA business goals. The Senior Applications Specialist serves as the primary operational link between the Applications & Tech Support Manager (ATSM), field sales, marketing, product management, and the Applications Specialists, ensuring consistent execution of strategy across the Reno-based Process Analytics business.

 

Team Leadership & Operational Management

• Lead Daily operations of the PA applications team, including work allocation, prioritization of support requests, and oversight of complex evaluations in the Reno territories.
• Serve as the primary point of escalation for applications-related issues from Applications Specialists, escalating further to the ATSM or other departments as necessary.
• Define, track, and report applications team effectiveness metrics on a regular basis to the ATSM.
• Maintain, organize, and prioritize the applications project and evaluation pipeline in collaboration with field sales.
• Support hiring, onboarding, coaching, and performance feedback for Applications Specialists.
• Ensure consistent use of standardized processes, tools, and documentation across the applications team

Applications Support and Training

• Oversee the team's front-line technical liaison activities for both Hamilton field sales and end users, ensuring timely, accurate, and high-quality support.
• Coordinate and, when needed, personally lead pre-sale end user training activities, ensuring coverage and quality across the team.
• Ensure that Applications Specialists compile in-field applications issues, use appropriate Hamilton resources to resolve them, and document learnings.
• Define and maintain internal training and development plans for the applications team, aligned with strategic market segments, and delegate to senior Applications Specialists where appropriate.

Complex Demo / Evaluation Management

• Manage the complex product evaluation program and ensure that specialists and field sales follow best practices.
• Oversee analysis and communication of complex evaluation data for customer presentations.
• Coach Applications Specialists on data interpretation and presentation skills.
• Ensure the applications team maintains a balanced evaluation pipeline aligned with sales goals.
• Participate directly in strategically important, high-value, or new-segment evaluations as needed.

Technical Competence, Administration & Segment Intelligence

• Set Expectations and standards for technical and application knowledge across the applications team; ensure coverage across key measurement parameters and both core and emerging markets.
• Oversee the team's use of Customer Relationship Management (CRM) software for documentation of support activities, maintaining an accurate and up-to-date active project list, including segment tagging where applicable.
• Coordinate improvements to analytical tools, workflows, and methods used by the applications team, reviewing major changes before implementations.
• Ensure the team stays current with literature and trends in core and target segments and shares relevant insights with ATSM, Sales, Marketing, and Product Management.

Innovation, Marketing Solutions & New Market Segments

• Consolidate and interpret market feedback and trends collected by Applications Specialist; communicate synthesized insights to the ATSM, Product management, and Marketing.
• Provide feedback to the ATSM on applications priorities based on sales demand, product feasibility, and value proposition.
• Translate segment opportunities into concrete application use cases (e.g., workflows, data expectations sensor configurations) that can be operationalized by field sales and Applications Specialists.