Store Manager

SUMMARY:  The job involves managing a retail store engaged in selling donated and new goods by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.  Other duties may be assigned.

• Accountable for hiring, firing, training, and scheduling of all employees supervised
• Accountable for meeting or exceeding all daily, weekly, monthly sales goals and net profit requirements.  This is to include the annual budget and last years (YoY) sales
• Meeting or exceeding all production requirements daily
• Maintaining payroll on a daily basis; making any needed changes within 24 hours
• Maintaining and fostering a safe environment for both customers and employees
• Following and enforcing all written company standards, procedures, and policies
• Review annually the performance of each employee and establish goals for the upcoming year; follow-up on goals periodically and annually thereafter. 
• Behave and represent Goodwill in a professional manager at all times
• All duties as assigned in the cashier and production worker job descriptions.

SUPERVISORY RESPONSIBILITIES:

Manages various subordinates in store operations.  Is responsible for the overall direction, coordination, and evaluation of these units.  Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.  Responsibilities include training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Is responsible for providing all required documentation.

LEADERSHIP COMPETENCIES:

Leadership Competency

Team, Departmental, Corporate Leader

OUR TEAM

Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by impartially resolving issues.  Consistently treats others with professionalism, honor, and dignity.

Integrity

Manages ethically.   Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff engagement opportunities.  Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others

Encourages staff to utilize tools to support their development.   Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

OUR COMMUNITY

Commitment to Goodwill’s Mission, Vision, and Values

Manages operations in accordance with Goodwill’s Mission, Vision, and Values.  Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.

Commitment to Diversity, Equity, and Inc