Application Support Intern

The Exiger Product is an experienced team of software professionals with a wide range of specialties and interests. We make use of big data and natural language processing technologies as well as dealing with day-to-day application development and scaling projects. We utilize agile methodologies, iterate quickly to find solutions, and work together to ensure that the system evolves in a maintainable and performant fashion.

This is a full-time paid (hybrid) opportunity located in New York City, available for candidates in the surrounding area and will begin on 6/3/24 and end on 8/9/24. 

The Application Support Intern will assist the support team in providing both internal and client-facing technical support across Exiger’s product suite throughout the client lifecycle, from presales to customer onboarding to BAU activities.This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. They will be able to navigate and thrive in a fast-paced environment as well as enjoy the challenge of finding efficient solutions for end-users and stakeholders.

What You'll Do:

• Develop a working knowledge of the product suite (product training will be provided
• Provide end-user application support.
• Coordinate and prioritize support requests.
•  Facilitate problem-solving between end-users and development teams
• Analyze and troubleshoot problems effectively while minimizing response time.
• Ensure customer satisfaction through end-to-end support solutions.
• Identify escalation situations and follow appropriate escalation procedures.
• Provide regular updates to end-users throughout the resolution process.
• Take ownership of support issues until final resolution.
• Participate in an application user migration project

What You Need:

• Currently pursuing or graduated with Bachelors in Computer Science or related field.
• Excellent communication skills, both verbal and written.
• Able to work in a team environment but at the same time, be self-motivated.
• Able to multitask while balancing competing priorities.

Why Intern with Us:

Interning at Exiger offers a unique opportunity for professional development, and you will benefit from:

• Exposure to a hybrid work environment, allowing flexibility between remote and in-office work.
• Valuable hands-on experience in a dynamic and supportive team.
• Mentorship from industry experts.
• Networking opportunities within the organization.

This position will pay $25.00/hr.

#Li-hybrid

 

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.

Exiger’s core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.