Manager Account Installation & Receivables Management

Company :

United Concordia Dental

Job Description : 

JOB SUMMARY

This job leads a team charged with the responsibility of reviewing, verifying, reconciling, and posting funds received from UCCI Accounts, nationwide, in an accurate and timely manner, as well as other analytical responsibilities. The incumbent conducts oversight of Commercial Operations Account installation processes, ensuring accurate and timely processes and transparency of Quote to ID card status to customers, including Groups, Sales and Support teams within the company.  Responsible for resource planning, budget compilation and attainment.   Provides tools and guidance to supervisors and professional staff to assure that performance and servicing standards are met.  Individual contributor roles as needed.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Lead daily Receivables Management operations. This is a “hands-on” position, requiring the incumbent to work closely with the section’s Accountant, Accounting Coordinators, Associate Analyst, providing, guidance, feedback, training, motivation, and support. This team is responsible for posting funds received from UCCI Accounts, nationwide, in an accurate and timely manner. This involves a variety of related activities, including but not limited to: Reviewing imaged deposit reports, Verifying bank receipts, checks, invoices, amounts, group numbers, etc., using the Billing system, Maintenance of bank lockbox accounts, Development  and analysis of aging reports, Telephone contact with account representatives concerning overdue payments, Resolution of inquiries related to broker commissions or TPA’s, Creation of monthly reports detailing problematic accounts, Termination of groups for non-payment, Completing write-offs as appropriate, Coordinating AR issues affecting claims or inquiry processing with Membership and Billing personnel.Lead or participate in higher level AR tasks and projects, typically related to: Analysis and reconciliation of cash in transit discrepancies, Streamlining, development and documentation of AR policies or procedures, Reduction of AR balances and coordination of relationships with collection agencies, Creation of AR databases, use of internet technology, report development, etc., TIGAR system enhancements, and automation of cumbersome or manual processes, Coordination of annual audits (such as PWC Revenue Audit and Support Senior Vice President of Operations in Monthly/Annual budget and expense analysis for Commercial Operations group.
• Support the onboarding of groups for commercial and partner business ensuring all service level agreements are attained including turn around time, accuracy on both new and maintenance to existing groups.  This position is responsible for delivering to each client/group -  Admin Kit including reference material and billing guide, ID cards, Group Policy documents including Benefit Summary, Certificates of Coverage and Member Post Cards for web access and Initial Invoice. Perform as Product Owner for the following information technology systems:  Group Database and Services, Group Policy Automation, Client Onboarding Engine (COBE), and Benefits Plan Information Repository (BPIR),  Eloquence and Collection of Documents (COD). Oversee day to day department operations. Manage AI Business Analyst staff and AI Coordinators. Responsible for overseeing all department projects, initiatives and other activities to make the department as efficient, effective and least costly as possible.  Process improvement idea development, sponsorship, and implementation is key aspect of this position.
• Other duties as assigned.

EDUCATION

Required

• Bachelor's Degree in Accounting or related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree

Preferred

• Master's Degree in Business

EXPERIENCE

Required

• 5 - 7 years in Accounts Receivable, Membership Administration, Billing, Collections or Account Support

Preferred

• None

LICENSES AND CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Accounts Receivable (A/R) or Account Management
• Analysis of business