Technical Program Manager, Accessibility

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K-12th grade and early college core academic subjects, with a focus on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

As an Accessibility Technical Program Manager (TPM) you will be responsible for supporting our growing accessibility program by coordinating Accessibility Conformance Reports (ACRs) end to end. This will span internal and external teams and have multiple stakeholders across functions from beginning to end including: preparing for audits, coordinating remediation, supporting our district sales partners and writing supporting documentation for our district customers. We understand that delivering accessibility is a continuous challenge (not a one time thing) and are opening this role to boost our capabilities in continuously delivering and communicating an improved accessible experience. 

The ideal candidate will have technical expertise in understanding WCAG, VPAT and the role ACRs play in the procurement process for education and is familiar with negotiating trade offs between stakeholders to best support improving accessibility in a complex environment. They will be motivated by the goal of being an inclusive platform for learners with disabilities in our mission of providing a world class education to anyone, anywhere.

You will:

• Manage third party vendor relationships in the accessibility space, coordinating and documenting features for audit, communicating results back to product teams
• Partner with engineering, design, product, and district success teams to drive the delivery of highly accessible products and services
• Design and implement processes based on project management best practices that enable cross-team collaboration and solve for program success
• Partner with our district success team to be able to answer key accessibility questions, facilitate feedback from them and provide recommendations to them
• Keep team focussed on success metrics throughout program delivery, balancing business needs and technical constraints
• Build bridges and create operating mechanisms across other functions in the organization to support accessibility, including internationally

WHAT YOU BRING

• Experience working on Accessibility Conformance Reports (ACR) using VPAT and understanding the Web Content Accessibility Guidelines (WCAG)
• Experience delivering, and advocating for accessible experiences that center the needs of users with disabilities
• Experience working with accessibility in math education is a plus
• 5+ years of Program Management or Technical Product Management experience on complex web applications.
• Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
• Demonstrated ability to think creatively and strategically when implementing programs and solving problems
• Ability to partner with and communicate at appropriate level of detail to multiple levels of the organization
• Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to