Medical Office Clerk

Position Title: Medical Office Clerk (3 Positions)

Division: Advancia Aeronautics

Location:  San Diego, California

FLSA Classification: Non-Exempt

Employment Class:  Full Time Regular

Position Summary

Advancia Aeronautics Medical Office Clerk will support the U.S. Navy’s largest West Coast hospital by providing Medical Administrative Support services to the Naval Medical Center San Diego’s (NMCSD’s) beneficiary population.  Scope of Work of each contractor’s duties.  A contracted Medical Office Clerk at Navy NMCSD San Diego would be responsible for a providing a comprehensive range of administrative duties, supporting a diverse patient population including active-duty military personnel, their dependents, and retirees. 

Essential Duties & Responsibilities

• Provides customer service by telephone and/or in person. Greets patients/visitors at a clinic front desk,  Checks in patients and answers main office phone line.

• Schedules medical appointments and determines patient eligibility for services as needed,  Obtains documentation as requested by healthcare providers.

• Performs other administrative and clerical duties in support of medical care and operational support.

• Creates appointment schedules and templates in patient appointment computer system. Performs administrative procedures related to follow-up and tracking.

• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

• Makes copies of urgent lab data reports phoned in and forwards to the Staff Physician.

• Assists patients and/or family members with contacting social services, chaplains, health benefits advisors, or patient administration/admission personnel.

• Creates preadmission charts and completes the process in the electronic reporting systems. Corrects admission errors.

• Prepares and files weekly and monthly reports based on input from logs and files. Operates facsimile machine and photocopies records.

• Enters doctor's orders for lab and x-ray tests as they apply to specific patients and retrieves lab data via medical information system.

• Attends and participates in training and other meetings to maintain skills and upgrade information provided through collaboration.

• Reference laboratory orders, results and reports on the Government computer systems and records.

 • Communicates with referring laboratories or providers to solve problems.  Accessions patients into the laboratory rosters with accession numbers; updates status daily

Education & Experience Requirements

• Education: High School Degree General Educational Development (GED) equivalency.

• Certification: None

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.

• General medical ethics, telephone etiquette, and excellent communication and customer service skills.

• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material

• Ability to communicate effectively, both orally and in writing

• Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to provide a substantial range of medical record maintenance support

• Operate computerized programs, to enter, to modify, and to retrieve information into or from electronic medical records

• General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards; Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records

• Experience. At least six (6) months of experience in a medical office setting

Working Conditions/Working Environment/Physical Demands

Work Schedule: Work Schedule: Services shall be provided Monday through Friday, between the hours of 0600 -1800 hours. Shifts will normally be scheduled for an 8.5, 9.5 or 10.5-hour period, to include an uncompensated 30-minute or 60-minute lunch break, respectively. In no instance will the Full Time Equivalent (FTE) or Part Time Equivalent (PTE) HCW be required to provide services more than 80 hours per two-week period and 1,912 hours annually