Global Student Success Coordinator

About the Opportunity

About the Opportunity

NUin PROGRAM DESCRIPTION:

The N.U.in Program is one of Northeastern’s signature first-year experiences and truly embodies the university’s experiential approach to education. Launched in 2007, the program is rooted in our core belief that Northeastern students are curious, adaptable, and agile as they explore the world around them.

Through The N.U.in Program, students will have a rigorous academic experience intertwined with unique cultural and social opportunities outside of the classroom. Bolstered by a robust professional support system, this one-semester experience supports students’ growth as global citizens and fine-tunes the skills they need to navigate their future.

Students admitted to the N.U.in Program embark on a unique journey. They study abroad in their first semester with other Northeastern first-year students at the N.U.in location of their choice and begin their studies on the Boston campus during their spring semester. Partner universities provide academic courses to the participants while Northeastern staff provide on-site leadership and support services during the program.

JOB SUMMARY:

The Global Student Success team, a part of Northeastern’s Student Life office, which supports the student experience in the N.U.in program, is hiring Global Student Success Coordinators (SSC) for our global teams, also referred to as “on-site staff." The primary purpose of this early-career or entry-level role is to develop and maintain an environment conducive to the social, personal, and academic success of first-year students during the program. On-site staff members focus on creating positive and valuable experiential learning opportunities for N.U.in students. They support students in their residential experience, academic coursework, navigating and experiencing the region, and through connecting students to Northeastern and other support services. Coordinators work in teams and are supervised by on-site and Boston-based leadership. Site staff enthusiastically embody the mission and values of the N.U.in Program and Northeastern University while working and living in close proximity to first-year students.

This position will begin in July with a mandatory, approximately two-week in-person training program in Boston, MA on Northeastern’s campus, followed by additional online training to take place in between the on-site training and departure for international sites. Staff may be placed at any N.U.in location, and the arrival and departure dates vary by location. Once staff arrive on site, they will undergo additional site-specific training in collaboration with the partner institution. This is a short-term position that will end by December 23, 2025. 

RESPONSIBILITIES INCLUDE:

• Training: active participation in training and orientation in summer 2025 to prepare for on-site duties during the fall semester.

• Community building: develop and implement activities to support engagement, belonging, and personal growth, such as floor meetings and group meals. Partner with N.U.in leads to support excursions in the region and collaborate with the academic institutions' staff when needed. Encourage student academic success and personal growth, respond to student concerns, and connect students to on-site academic, medical, and mental health resources. Coordinators must maintain high visibility within their residential communities.

• Student conduct: Monitor student behavioral policies and protocols. Uphold a high standard of student conduct. Enforce Northeastern University’s and the host institution’s Codes of Student Conduct. Hold administrative hearings with students regarding alleged policy violations, adjudicate cases, assign sanctions, and make referrals when necessary. Utilize educational sanctions as a developmental component as appropriate.  

• Crisis management: Respond to emergency and crisis situations during business hours or when on call. Document these incidents as they occur and follow up diligently. Participate in an on-call duty rotation including evenings and weekends. Evaluate and assess student behaviors and community trends and provide appropriate interventions. Conduct and document regular rounds of student residences. Escalate issues as needed to managers and other stakeholders and communicate continuously. Accompany students to hospitals and emergency rooms.

• General administrative tasks including but not limited to: Incident reporting, maintaining records in databases such as financial/ programming/ rounds, excursion requests, and monitoring travel permissions.

• Collaborate with the Northeastern team and partner staff to provide for