Team Manager - CLO

Duties & Responsibilities

This role will lead and provide guidance / direction to an assigned team of relationship managers and/or support staff to provide highly complex support to an assigned group of the largest clients with the most complex needs.  This role is responsible for the management of day-to-day operational / client service activities while effectively monitoring internal controls within the specialty corporate trust team focused on the CLO product.  This role will work closely with senior management in the CLO space to ensure consistent and superior customer service.  In addition, this role will work along senior management and technical staff to identify business solutions for improvements to business processes, policies, and systems. 

• Resolve all administrative issues and provide support to any level of client staff.
• Work with relationship managers to service the largest clients and resolve the most complex issues.
• Provide day-to-day support to existing CLO accounts including billing for administrative fees, recommending fee increases, facilitating transaction closing, handling cash and investment transactions, monitoring cash activities and compliance items, providing debt service calculations, executing payment generation, and follow-up.
• Responsible for accurate / timely setup or delegation of issues on all systems, preparation of accounts for compliance review, and responding appropriately to compliance exceptions.
• Interview, hire, and train new team members with support from senior management / team members.
• Track workloads for team members and adjust account assignments as needed.
• Coordinate team support during business spikes and special projects.
• Lead one-on-one / team meetings with direct reports.
• Coordinate guidelines and procedures to review and discuss in team meetings.
• Provide feedback to sales team to accurately price new business.
• Review legal documents to ensure operational mechanics are appropriate.
• Work with internal legal, external legal, and compliance teams to negotiate document provisions.
• Assist operational group to ensure cash processing and procedures fit within any new products the team onboards.
• Develop and lead trainings related to CLO products and services.
• Act as primary subject matter expert to management team with regard to relationship manager processes and business-specific issues.
• Actively participate as a subject matter expert for ongoing projects and system testing. 
• Be involved in leading the development and implementation of more efficient processes.
• Participate in cross-training to learn other specialty corporate trust roles and provide support as needed.
• Provide overall guidance / management of junior associates.
• Other duties as assigned.

Knowledge & Skills

MINIMUM:

• Demonstrates deep understanding of corporate bank loans.
• Experience working with various structures of bank debt including CLOs, Interval Funds, ABLs, and Private Debt.
• Demonstrates deep understanding of full trade cycle including settlements, closings, loan administration, and loan agency.
• Demonstrates strong client relationship management skills.
• Demonstrates ability to provide positive client experience through a variety of methods including associate engagement, technology, workflows, and processing.
• Demonstrates ability to manage multiple projects and timelines.
• Demonstrates exceptional written and verbal communication skills with attention to detail.
• Demonstrates strong operational knowledge of general corporate trust processes and procedures.
• Demonstrates strong leadership skills.
• Demonstrates successful networking skills and the ability to establish a network of strategic contacts.
• Demonstrates the ability to drive change through business planning.
• Demonstrates the ability to be self-directed and lead a team.

PREFERRED:

• Advanced MS Excel skills.
• Fundamental understanding of credit products and markets.

Requirements

MINIMUM:

• Bachelor's degree or equivalent work experience
• Ten (10+) or more years relevant experience in the CLO industry
• Prior leadership/management experience

PREFERRED:

• Certified Corporate Trust Specialist (CCTS) or Corporate Trust Master Certification (CTMC)
• Master’s Degree

Work Environment:

Typical office environment.  Potential for minimal travel.

Supervision/Management: 

Supervise a team of relationship management staff and/or support staff including the hiring, training, and ongoing performance management to ensure accurate and successful performance of duties.

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