Resident Network Engineer

Resident Network Engineer

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

We are looking to hire a Resident Engineer to join our growing Services team. Resident Engineers are 'hands-on,’ providing operational support services that empower our customers to get the most from our industry-leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test and deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage individually or as part of a more significant customer Network Operations Team.

Working from both home and on-site locations. Providing support on-site with our customers.

Hands on production experience configuring and deploying protocols and routing-policy in Junos mandatory.

Applicants not proficient with Junos will not be considered

The Resident Engineer would report into the Service Delivery Manager. This is a highly technical role that provides post-sales, on-site and potentially on-call support of Juniper Networks products for a complex service provider environment in Pittsburg PA. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal.

This is an on-site/remote position based out of Pittsburg PA.

Responsibilities

• Provide operational support to all Juniper routing/security products within the Customer infrastructure.
• Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.
• Train the customer's operational, implementation and support personnel to configure and operate the Juniper Networks products.
• Pro-actively evaluate and audit customer network configurations, alarms and event logs.
• Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Assist with network inventory tracking and provide periodic reports to Service Management Staff.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.
• Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.

Technical support to the Customer may require the Resident Engineer to:

• Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues.
• Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution
• Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer
• Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.